Dynamic HR professional with proven expertise in process improvement and client management, notably at Accenture and JoulestoWatts. Excelled in payroll administration and fostering client relationships, achieving significant enhancements in employee satisfaction and operational efficiency. Skilled in case and incident management, demonstrating exceptional organizational abilities and diplomatic communication.
Overview
4
4
years of professional experience
Work History
HR Service Delivery Associate
Accenture
Bangalore
07.2022 - Current
Employee Data Management Specialist: Cargill
Handling employee data and managing HR-related queries for employees working at Cargill.
Taking care of employee promotions and transfers globally.
Managing payroll related queries and resolving them in a TAT
Managing promotional salary updates and position updates
Case Worker in LOA team: Best Buy
Managing of employee's grievances along with HR related queries of BBY employees
Processing all Leaves management for Best Buy
Handling of Personal Leave, Family care leave, medical leave, Worker's Compensation leave, Military leave, Birth leave, Bonding leave etc
With careful observation of the cases
Payroll processing for Best Buy employees
Taking care of the payroll of BBY employees to help delivering pay within scheduled time
In addition to the above responsibilities, I am also handling all the work as a HR coordinator such as checking eligibility criteria as per the laid down rules and policies for the allowing leaves to the employees as per the FMLA and NON FMLA status
Dispatching designation letters to the employees according to their current leave status
Tools :
Regions handled Globally - APAC, EMEA, LATAM (Cargill)
Tools used - Remedy force and Success Factor (Cargill)
Tools used - Service Now and Workday (Best Buy)
HR Business Partner
JoulestoWatts Business Solutions Pvt.Ltd
Bangalore
08.2021 - 07.2022
Company Overview: HRBP to one of JoulestoWatts largest Clients- Infosys and IBM and PWC
Managing external consultants who are placed under them
Business Retention - Ensuring zero margin leakage by retention strategies
Creating process documents for each type of exit to ensure similar processes followed across clients
Process Improvement - Played a key role in figuring the process gaps, scheduled meetings with internal stakeholders and clients and ensured a quick delivery process
Projects involved- Assets submission process, reimbursement and other expenses payout, Payroll Process, ticketing system process
Stakeholder Management - Ensuring client requirements are met and connecting with them frequently to understand challenges if any and work towards the improvement areas
Managing internally along with external stakeholders
Headcount sanity - Ensuring the necessary backfills are provided in a timely manner and to ensure no dip in the headcount figures
HR connect sessions - Monthly connecting with the employees for HR connect sessions
Ensuring the resources queries are addressed in time
PIP - Using PIP as a tool of improvement in the performance of the employees reaching out to them to understand the roadblocks if any and take a call basis performance
Employee satisfaction - Ensuring the resources are motivated enough towards work initiating engagement activities, recognition programs and festival gifts
Resolve and respond to employees' HR grievances/ enquiries
Exit management system - Ensure online exit survey is submitted, and all the separation documents are completed
HRBP to one of JoulestoWatts largest Clients- Infosys and IBM and PWC
Education
M.Sc. - Human Resource Management
IHM
Bangalore
01.2021
Hotel Management -
IHM
01.2019
Humanities -
Maharishi Vidya Mandir
Guwahati
01.2016
Skills
Case management
Payroll administration
Issue resolution
Process improvement
Client management
Documentation management
Incident management
Customer satisfaction
Client Communication and Diplomacy
Administrative and Organization
Projects
M.Sc. Research & Dissertation, Mental Awareness of Employees Vis- a - Vis Productivity in Hospitality Sector - A Study on Organization Culture.