Kavita Selva Kumar
Mumbai
Summary
Assistant manager with over 14 years of experience in shipping and export documentation, focusing on advance manifest clearance, invoicing, and billing accuracy. Expertise in driving process improvements and ensuring compliance while leading cross-location teams. Proven track record in handling customer escalations and implementing strategic solutions that enhance operational efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager – Export Documentation & Logistics
WNS – ONE
Mumbai, Nasik, Hyderabad
01.2012 - Current
- Managed complete export documentation process from bill of lading to invoicing with precision.
- Led team of 90 members across two locations, enhancing operational efficiency in export documentation.
- Coordinated advance manifest submissions and dock lock compliance for various transit shipments.
- Resolved onshore and customer escalations, strengthening relationships through timely solutions.
- Reduced documentation errors by 15% through structured training and effective error-tracking mechanisms.
- Managed special invoicing for VIP clients, ensuring compliance with SOPs and accuracy standards.
- Verified freight charges and customs duties, prepared debit/credit notes and final bills.
- Collaborated with cross-functional teams to improve service delivery processes.
- Implemented VVD invoice project (2024) from offshore perspective, facilitating smooth production launch.
Quality Analyst – Reports & Compliance
Hewitt Associates Pvt Ltd.
01.2011 - 08.2011
- Prepared accurate financial and compliance reports to ensure audit readiness and support regulatory requirements.
- Prepared detailed reports and identified fraudulent transactions, ensuring compliance and reducing financial risk.
- Collaborated with QA Analyst team on PeopleSoft reports, retro pay calculations, and payroll accuracy testing, enhancing overall report integrity.
- Ensured error detection and correction in employee paychecks, improving process compliance and accuracy.
Team Member
FIS Global Solution Pvt. Ltd.
01.2010 - 01.2011
- Managed email and chat processes for O2 Telefonica UK, addressing customer queries and resolving issues efficiently.
- Assisted team with daily operational tasks and client inquiries.
- Collaborated with colleagues to improve service delivery processes.
- Maintained accurate records of transactions and customer interactions.
Customer Service Executive
Intelenet Global Services Pvt. Ltd.
01.2008 - 01.2010
- Prepared reports to identify fraudulent transactions and enhance fraud detection efforts.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and managed customer account updates efficiently.
Education
Bachelor's Degree - Accounting and Finance
Mumbai University
01-2008
Skills
- Export operations and logistics analysis
- Invoicing accuracy and error tracking
- Process improvement and operational efficiency
- Project coordination and client management
- Client escalation management and problem resolution
- Attention to detail and time management
- Team leadership and turnaround time monitoring
- Process documentation and software expertise
- Process improvement
Personal Information
Title: Assistant Manager (Shipping & Logistics)
Achievements & Highlights
- VVD Invoice Project (2024): Successfully led offshore implementation, ensuring smooth production go-live.
- Consistently achieved weekly KPIs across process accuracy, SLA adherence, and client query resolution.
- Trained and mentored new joiners and cross-trained teams, enhancing team flexibility and skill sets.
Additional Information
- Languages: English, Marathi and Hindi
- Willing to travel for business needs
Timeline
Assistant Manager – Export Documentation & Logistics
WNS – ONE
01.2012 - Current
Quality Analyst – Reports & Compliance
Hewitt Associates Pvt Ltd.
01.2011 - 08.2011
Team Member
FIS Global Solution Pvt. Ltd.
01.2010 - 01.2011
Customer Service Executive
Intelenet Global Services Pvt. Ltd.
01.2008 - 01.2010
Bachelor's Degree - Accounting and Finance
Mumbai University