Kavya Shivakumar
Banglore
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate
Bread Financial
Banglore
03.2021 - Current
- Handling of credit card accounts in the current global support role and addressing US-customer queries through email communication within the SLA.
- Processed and reviewed regular transactions to identify fraudulent transactions.
- Investigated instances of fraud. Conducted risk assessment and reconciled accounts.
- Perform credit card accounts maintenance such as update of customer personal information, processing the credit limit increase request, credit limit decrease request, closing of accounts due to inactivity, closing and reopen of credit card accounts, process of new credit card request, lost or stolen, payment allocation for interest free promotional plans, rewards, raising of bill disputes and credit reporting delinquent disputes, raising of complaints to resolve with an immediate action, Identify the suspicious fraud activity ,credit bureaus fraud alert by accessing all these process through our internal V-cars application database.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Education
M.COM - Accounting And Taxation
Sri Jagadhguru Renukacharya College
Banglore 09-2020
B.COM -
MES DEGREE College
Banglore06-2018
PUC - Accounting
MES Vidyasagar College
Banglore03-2015
SSLC -
Sri Vani Girls High School
Banglore05-2013
Skills
- Customer service
- Team collaboration
- Communication skills
- Process analysis
- Time management
Languages
English
First Language
English
Beginner (A1)
A1
Kannada
Beginner (A1)
A1
Telugu
Beginner (A1)
A1
Certification
- NSS
Timeline
Process Associate
Bread Financial
03.2021 - Current
M.COM - Accounting And Taxation
Sri Jagadhguru Renukacharya College
B.COM -
MES DEGREE College
PUC - Accounting
MES Vidyasagar College
SSLC -
Sri Vani Girls High School