Krishna Bharathi Sivaraman
Project Manager
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Manager
Nokia Networks
Chennai
10.2018 - Current
- Developed and initiated project and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with clients and diversify capabilities.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Drove team success through shared vision and recognition of quality performance.
- Customers Handled as project manager - TPG Australia, CSpire NAM, USCC NAM, Verizon NAM, Sprint NAM, SAC Wireless NAM
Technical Case Handling Engineer
Nokia Networks
Chennai
07.2018 - 10.2018
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Technologies worked : 4G, LTE, 3G and 2G
- Customers Handled : Vodafone APAC, Vodafone India
Integration Engineer
Nokia Networks
Lusaka
02.2018 - 06.2018
- Integration of 4G and LTE sites as network expansion.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Maintained a good relationship with onsite clients and received an appreciation from customer for the role.
- Customer Handled: Bharti Artel, Zambia
Fault Management Specialist
Nokia Networks
Chennai
07.2014 - 01.2018
- Resolving the cases raised from Level 2 FM engineers, Configuration team and Integration teams.
- Highest numbers cases handled and resolved.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed team of employees,training and professional growth of employees.
- Participated in team-building activities to enhance working relationships.
- Provided 24/7 support to the team of 12 members for Emergency cases/ TT handling
- Technologies Handled : 4G,LTE, 3G & 2G
- Customer Handled: Vodafone India
Fault Management Engineer
Nokia Networks
Chennai
08.2008 - 06.2014
- Handling cases in Network and resolving cases within team.
- Raising the cases to higher level teams and providing the logs and other required details to resolve issues quickly
- Maintaining good relationship with internal teams and external clients and running the operations smoothly.
- Maintaining good relationship with internal teams and external clients and running the operations smoothly.
- Technologies Handled : 4G, LTE, 3G & 2G
- Customers handled : Vodafone India and Bharti's India
Education
MBA - Technology Management
Anna University
Chennai 01.2015 - 12.2017
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
Chennai 06.2011 - 05.2014
Diploma in Electronics & Communication Engineering - Electronics And Communications Engineering
Rajagopal Polytechnic College
Gudiyattam, Vellore 06.2005 - 05.2008
Skills
Business process re-engineering
Advanced problem solving
Lean manufacturing and design
Project planning and development
Project Management
Logistics Management
Functional & Business Requirements
Technical Support
Certification
PMP - Project Management Professional
Timeline
PMP - Project Management Professional
12-2020
Project Manager
Nokia Networks
10.2018 - Current
Technical Case Handling Engineer
Nokia Networks
07.2018 - 10.2018
Integration Engineer
Nokia Networks
02.2018 - 06.2018
MBA - Technology Management
Anna University
01.2015 - 12.2017
Fault Management Specialist
Nokia Networks
07.2014 - 01.2018
Bachelor of Engineering - Electronics And Communications Engineering
Anna University
06.2011 - 05.2014
Fault Management Engineer
Nokia Networks
08.2008 - 06.2014
Diploma in Electronics & Communication Engineering - Electronics And Communications Engineering
Rajagopal Polytechnic College
06.2005 - 05.2008