Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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KEERTHI DASS

Hyderabad

Summary

Dynamic professional with a proven track record at Tech Mahindra, excelling in technical troubleshooting and customer empathy. Adept at resolving complex issues while ensuring SLA compliance, I leverage strong communication skills to enhance customer satisfaction and drive effective solutions. Committed to delivering results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Associate Technical Support

Tech Mahindra
Hyderabad
03.2022 - 05.2024
  • Delivered technical support via chat, email, and phone to resolve both technical and billing-related issues.
  • Explained complex technical issues in user-friendly language to ensure clarity and customer understanding.
  • Troubleshot software incompatibilities and provided solutions for both hardware and software problems.
  • Collaborated with internal teams to drive issue resolution and improve customer experience.
  • Ensured consistent SLA compliance and demonstrated commitment to schedule adherence and punctuality.
  • Maintained a high level of customer satisfaction through empathy and effective communication.

Education Counsellor

Abacus Overseas Education Advisors
Hyderabad
07.2020 - 08.2021
  • Conducted one-on-one and group counseling sessions to guide students on academic and career planning.
  • Analyzed students’ interests and aptitudes to provide personalized academic pathways.
  • Maintained confidential records, ensuring data integrity and accurate documentation.
  • Developed strong interpersonal and communication skills through regular student and parent interactions.

Education

Bachelor’s - Commerce

St. Mary's Centenary Degree College
Hyderabad, Telangana, India
11.2020

Civics, Economics, Commerce -

St. Ann's Junior College
Hyderabad, TG
04.2016

Secondary School Certificate (SSC) -

St. Alphonsus High School
Hyderabad, TG
05.2014

Skills

  • Verbal and written communication
  • Technical troubleshooting
  • PC hardware and software support
  • Adaptability to operating systems
  • Customer empathy and prioritization
  • SLA adherence and timeliness
  • Multi-tasking and time management
  • Critical thinking and problem solving

Hobbies and Interests

  • Dancing
  • Cooking
  • Listening to music

Languages

  • English
  • Hindi
  • Telugu

Timeline

Associate Technical Support

Tech Mahindra
03.2022 - 05.2024

Education Counsellor

Abacus Overseas Education Advisors
07.2020 - 08.2021

Bachelor’s - Commerce

St. Mary's Centenary Degree College

Civics, Economics, Commerce -

St. Ann's Junior College

Secondary School Certificate (SSC) -

St. Alphonsus High School

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KEERTHI DASS