Keshav Bhavnani
Gurugram
Summary
- Dependable employee with exceptional abilities in process improvement, customer service, and management. Hardworking and meticulous with exceptional skills in leading new folks and management.
- In quest of a challenging opportunity in a professional field that provides me with a platform to hone my skills, learning and rise in hierarchy, thereby achieving the organizational as well as my personal goals.
- Seasoned "Digital Marketing Associate" offering 2.5 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Digital Marketing Associate
Cognizant Technology Solutions India Private Limited
Gurugram
09.2021 - Current
- 2.5 years of experience in customer handling and managing Google Ads accounts.
- By employing digital marketing skills, assist advertisers with their Google Ads campaign creation and optimization.
- Expertise in Search, Display, App, Video, Smart, Shopping and Local campaign types.
- Analyzed data from SEO and SEM, Google Analytics, and other sources to measure the effectiveness of digital marketing initiatives.
- Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
- Designed paid client ads for use on diverse social media platforms.
- Created reports summarizing performance metrics of all digital marketing campaigns including ROI analysis.
- Developed strategies for leveraging emerging technologies such as artificial intelligence or machine learning.
- Conducted financial modeling for online marketing programs or website revenue forecasting.
Senior Technical Advisor
Convergys India Service Private Limited
Gurugram
12.2019 - 06.2021
- Listen attentively to caller needs to ensure a positive technical experience.
- Strive for quick complaint resolution, commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Ensures timely resolution of the issues and redirecting the calls to respective department as required.
Customer Care Representative
Concentrix Daksh Services India private Limited
Noida
02.2018 - 01.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Commerce - Accounting And Finance
C.S.J.M University
Kanpur03-2017
High School Diploma -
S.V.P Inter College
Lucknow03-2009
Skills
- Skillshop certified in Search, Display, App, Video, Measurement & Shopping
- Computer skills included MS Office (Word, Excel, Power Point), Microsoft Outlook
- Search Engine Optimization
- Google Analytics
- Keyword Research
- SEO Strategies
- Market Research and Analysis
- Strategic Planning
- Team Leadership
Certification
Skillshop certified in Search, Display, App, Video, Measurement & Shopping
Timeline
Skillshop certified in Search, Display, App, Video, Measurement & Shopping
08-2022
Senior Digital Marketing Associate
Cognizant Technology Solutions India Private Limited
09.2021 - Current
Senior Technical Advisor
Convergys India Service Private Limited
12.2019 - 06.2021
Customer Care Representative
Concentrix Daksh Services India private Limited
02.2018 - 01.2019
Bachelor of Commerce - Accounting And Finance
C.S.J.M University
High School Diploma -
S.V.P Inter College
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