Keshav Bhavnani
Senior Process Executive
Gurugram
Summary
- Dependable employee with exceptional abilities in process improvement, customer service, and management. Hardworking and meticulous with exceptional skills in leading new folks and management.
- In quest of a challenging opportunity in a professional field that provides me with a platform to hone my skills, learning and rise in hierarchy, thereby achieving the organizational as well as my personal goals.
- Seasoned "Digital Marketing Associate" offering 2 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Senior Digital Marketing Associate
Cognizant Technology Solutions India Private Limited
Gurugram
09.2021 - Current
- 2 years of experience in customer handling and managing Ads
accounts. - By employing digital marketing skills, assist advertisers with their
Google Ads campaign creation and optimization. - Expertise in Search, Display, App, Video, Smart, Shopping and Local campaign types.
- Resolve queries related to billing, navigation, new features and basic UI so that they can make informed decisions.
- Support clients to understand the basics of Google Analytics and help them read their reports.
- Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
- Developed and deployed content marketing strategies to improve organic and search traffic.
- Designed paid client ads for use on diverse social media platforms.
- Optimized website content and images to improve search engine rankings.
Senior Technical Advisor
Convergys India Service Private Limited
Gurugram
12.2019 - 06.2021
- Listen attentively to caller needs to ensure a positive technical experience.
- Strive for quick complaint resolution, commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Ensures timely resolution of the issues and redirecting the calls to respective department as required.
Customer Care Representative
Concentrix Daksh Services India private Limited
Noida
02.2018 - 01.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Commerce - Accounting And Finance
C.S.J.M University
Kanpur 04.2011 - 03.2017
High School Diploma -
S.V.P Inter College
Lucknow 04.2008 - 03.2009
Skills
Skillshop certified in Search, Display, App, Video, Measurement & Shopping
Certification
Skillshop certified in Search, Display, App, Video, Measurement & Shopping
CHANNELS AND CLIENTS HANDLED
Channels - P2P, E2E and E2E.
● Markets handled - North America, India and EMEA (OLY and
NON-OLY).
● LCS, HV+, HV, UMM, and LMM clients handled.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Skillshop certified in Search, Display, App, Video, Measurement & Shopping
08-2022
Senior Digital Marketing Associate
Cognizant Technology Solutions India Private Limited
09.2021 - Current
Senior Technical Advisor
Convergys India Service Private Limited
12.2019 - 06.2021
Customer Care Representative
Concentrix Daksh Services India private Limited
02.2018 - 01.2019
Bachelor of Commerce - Accounting And Finance
C.S.J.M University
04.2011 - 03.2017
High School Diploma -
S.V.P Inter College
04.2008 - 03.2009
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