Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keshav Chaudhary

Technical Support Engineer

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

9
9
years of professional experience

Work History

Senior IT Support Engineer

Karta Initiative
Bangalore, Karnataka
09.2022 - Current
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.

Senior Technical Support Associate

Dell India Pvt Ltd
Bangalore
11.2016 - 08.2022
  • Providing time bound resolution by running hardware test on the machines and booking dispatch for hardware parts
  • Providing resolution for software related issues via dell connect remote session and running required software troubleshooting Responsible for meeting revenue and sales conversion targets and overall customer satisfaction
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted with updating technical support best practices for use by team.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Return Specialist

Flipkart India Pvt LTD
Bangalore
12.2014 - 08.2016
  • Helped customers in return process by running test on the smart phones using remote session application SmartCheck, and checking the faults
  • Responsible for handling return process of all the product sold on the flipkart website.
  • Processed refunds and exchanges in accordance with company policy.
  • Reduced product loss 15% over 2 years by maintaining secure environment and workflows.
  • Documented returned product details in internal inventory tracking system.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Education

Bachelor of Science - Computer Science

BTL-IT
Bangalore
08.2008 - 2016.07

High School Diploma -

Evergreen Public School , CBSE
New Delhi
03.2006 - 2007.03

High School Diploma -

CBSE
New Delhi
03.2004 - 2005.03

Skills

Desktop support

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Accomplishments

  • Contributed to a reduction in operational costs of 17%.
  • Increased number of resolved job tickets by 20% over previous year.
  • Promoted to Senior Help Desk after 1 year of employment.
  • Supervised team of 5 staff members.

Timeline

Senior IT Support Engineer

Karta Initiative
09.2022 - Current

Senior Technical Support Associate

Dell India Pvt Ltd
11.2016 - 08.2022

Return Specialist

Flipkart India Pvt LTD
12.2014 - 08.2016

Bachelor of Science - Computer Science

BTL-IT
08.2008 - 2016.07

High School Diploma -

Evergreen Public School , CBSE
03.2006 - 2007.03

High School Diploma -

CBSE
03.2004 - 2005.03

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Keshav ChaudharyTechnical Support Engineer