KESHAV GAUR
KEY ACCOUNT MANAGER
NEW DELHI
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Key Account Manager
DHL India
New Delhi
12.2019 - Current
- Manage the Key account of Skoda Volkswagen, Sleepwell, Bausch & Lomb, Adidas , Jaquar, Da Milano,Oppo,One plus,Realme,Luxor etc
with total base handling of approximately 3.5 cr monthly - Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Developed and delivered presentations to key customers to position products and services.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Customer Relationship Executive
Safexpress Pvt Ltd
Guragon
06.2018 - 12.2019
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Developed customer service scorecards to measure customer service performance.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Key Account Executive
Max Pacific Corporation Ltd
Gurgaon
08.2015 - 05.2019
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Built and maintained strong client relationships to drive business growth.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Positioned global capabilities to expand market share.
- Analyzed key competitors to respond to competitive threats.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Education
Bachelor of Arts - Computer And Information Sciences
Guru Jambheshwar University
Hissar 03.2019 - 03.2023
High School Diploma -
Govt Polytechnic
Hisar 03.2011 - 06.2014
Skills
Key account management
undefinedCertification
Certified Ecommerce Specialist
Timeline
Certified Ecommerce Specialist
09-2022
Key Account Manager
DHL India
12.2019 - Current
Bachelor of Arts - Computer And Information Sciences
Guru Jambheshwar University
03.2019 - 03.2023
Customer Relationship Executive
Safexpress Pvt Ltd
06.2018 - 12.2019
Key Account Executive
Max Pacific Corporation Ltd
08.2015 - 05.2019
High School Diploma -
Govt Polytechnic
03.2011 - 06.2014
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