Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kewal Rana

Kewal Rana

OTC Operations Analyst
Gurgaon

Summary

Completed process transition and stabilized, with 7+ years of work experience and an excellent track record in operations. Possess a excellent knowledge of O2C process, Looking to leverage my skills in a new role to support organizational growth and innovation.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

OTC Operation Analyst

Orange Business
09.2022 - Current

WORK EXPERIENCE -

  • Prepare multiple reports (Voice & WAN), presenting to customer.
  • Invoice uploading, Chasing for PO & payment.
  • PWBI reporting for network & SM.
  • Resolve billing query, establish a relationship with customer.
  • Lead the process with all knowledge of pending issue and focus on resolution.
  • Working with many product owner and prepare specific report as per project.
  • Clear the AR issues and doing the billing correction.


Achievement

  • I have received 3 times change maker award.
  • Closed 1 automation project with saving of 15 Hrs. Every Month
  • Won the CBME Award (Change Maker), nominated by Philip.
  • Employee Recognition in H1-2024 CSAT Review , For improving CSAT through consistent and patient resolution of billing issues; appreciated by GSK Senior Director - Adrian Airey, CBU Director Yudhvir and Steve Nash and again recognized by a different customer in the H1 2025 CSAT survey under the Employee Recognition category.
  • Apply and selected for Job Secondment program under SLAR team.
  • Nov-24, I was an important member of Webex Billing success - Explain all Webex orders to customer, orange product manager Gabor also approved the additional cost from customer.
  • Last year H2-2024, I received appreciation from one of the tough customers, sreenivasulu.x.birappagari@gsk.com

Bus. Process Delivery Analyst (Team Leader)-OTC

Accenture
01.2021 - 09.2022
  • Complete process transition of 3 region (Including UK)
  • Develop and maintaining the healthy relationship with the client.


  • Achievement
  • Successfully stabilized the process within 5 months of joining.
  • Recognized as a “Iron Pillar” of the team.

Process Specialist (Team Supervisor)-OTC

Infosys BPM
01.2017 - 12.2020
  • Managing a team of 12 people.
  • Managing escalations and ensuring client satisfaction
  • Transaction Monitoring for the work performed by the team.


  • Achievement
  • During Covid time, I solo performed 6 team members work and for that my name recognized under Infosys quarterly magazine.
  • Appointed as front face of process to face any kind of visit.
  • Won “Extra Miller” for working exceptionally in process.

Education

IPCC - Financial Accounting

INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA
Jaipur, India
11-2016

B.Com - Financial Accounting

Rajasthan University
Jaipur, Rajasthan
01.2016

Skills

  • Billing Management & Presentation to customer
  • Data Analysis
  • Operational efficiency
  • Reporting skills
  • Effective Communication skills with customer
  • Problem-solving abilities

Certification

TM Certified

Timeline

OTC Operation Analyst

Orange Business
09.2022 - Current

Bus. Process Delivery Analyst (Team Leader)-OTC

Accenture
01.2021 - 09.2022

Project Commune Care held by British counsel

06-2019

TM Certified

05-2018

Process Specialist (Team Supervisor)-OTC

Infosys BPM
01.2017 - 12.2020

IPCC - Financial Accounting

INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA

B.Com - Financial Accounting

Rajasthan University
Kewal RanaOTC Operations Analyst