K G Bopanna
BANGALORE
Summary
Detail-oriented professional specializing in global flight bookings and accommodations, ensuring compliance with airline policies and resolving booking issues to enhance client satisfaction. Expertise in GDS and NDC booking systems supports efficient modifications and cancellations. Strong collaboration skills drive project success and timely delivery, along with a commitment to staying informed on industry trends and operational improvements.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Process Associate
IGT SOLUTIONS
Bangalore
01.2025 - Current
- Managed global flight bookings and accommodations to support competitive rate delivery.
- Addressed booking issues promptly to protect client trust and satisfaction.
- Applied GDS tools to manage booking changes and improve customer experience.
- Maintained airline policy compliance while coordinating international flights.
- Partnered with airlines to complete needed changes or cancellations.
- Improved travel operations through industry-standard software solutions.
- Expanded working knowledge of industry trends and process enhancements.
- Collaborated with team members to deliver project objectives and meet deadlines.
- Coordinated NDC bookings to strengthen customer experience.
Chat Support
Concentrix
Bangalore
09.2024 - 12.2024
- Resolved customer inquiries about billing and technical issues, ensuring timely support and satisfaction.
- Promoted Wi-Fi services, boosters, and security software while enhancing customer experience and service offerings.
- Adjusted billing discrepancies and processed refunds to address customer complaints.
- Adjusted billing discrepancies and processed refunds, effectively addressing customer complaints to restore trust.
- Promoted Wi-Fi services, boosters, and security software to enhance customer offerings.
Assitant Filed Officer
Tata Coffee Ltd
Kodagu
06.2023 - 01.2024
- Executed field trials and experiments to improve coffee cultivation techniques, contributing to better yield outcomes.
- Collaborated with managers to develop comprehensive farm management plans for irrigation and fertilization, ensuring optimal resource use.
- Oversaw crop production operations, including planting, irrigation, and harvesting processes.
- Trained and supervised farm workers in agricultural practices and safety protocols, fostering a safer and more efficient work environment.
- Supported Deloitte audit team in stock management and verification tasks.
- Utilized document management system for organizing company files, ensuring accessibility and accuracy.
Education
Master of Arts -
Mangalore University
ManagaloreBachelor of Arts -
Cauvery College Gonikopapal
KodaguPre University -
Cauvery College Virajpet
KodaguHigh School -
SMS Academy of Central Education
KodaguSkills
- NDC booking
- GDS management
- Airline ticketing
- Fare management
- Booking adjustments
- Refund processing
Certification
- Certified Customer Service Representative (CCSR), Certified Sales Professional (CSP), Travel Industry Council of Ontario (TICO).
Interests
Plantation Management, Bike Riding, Sports
Timeline
Process Associate
IGT SOLUTIONS
01.2025 - Current
Chat Support
Concentrix
09.2024 - 12.2024
Assitant Filed Officer
Tata Coffee Ltd
06.2023 - 01.2024
Master of Arts -
Mangalore University
Bachelor of Arts -
Cauvery College Gonikopapal
Pre University -
Cauvery College Virajpet
High School -
SMS Academy of Central Education