Lokesh Singh
Gurugram
Summary
Motivated professional with two years of total experience, including one year in insurance sales at PolicyBazaar and nearly one year in travel customer support at IGT Solutions. Skilled in managing flight and hotel reservations, changes, and cancellations using Amadeus GDS. Known for strong communication and problem-solving abilities developed across both sales and travel roles. Passionate about the travel industry, and eager to grow in a customer-focused travel environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Associate
IGT Solution Pvt. Ltd
GURUGRAM
12.2024 - Current
- I worked in the Expedia process, handling customer queries related to flight and hotel reservation changes, or cancellations. Delivered effective resolutions using Amadeus GDS through voice and chat support.
- Resolved complaints by identifying issues and providing solutions.
- Assisted passengers with itinerary changes and travel inquiries.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
Associate
PolicyBazaar
Gurugram
08.2023 - 08.2024
- Experienced Associate with a focus on proven sales record.
- Strong time management and effective prospecting skills.
- Demonstrated leadership abilities.
- Recognized for achieving the Warrior label at Policy bazaar within one year.
- Dedicated to driving results and exceeding targets in a dynamic work environment.
Education
Bachelor of Commerce - Business Accountancy
Delhi University – School of Open Learning
09-2025
Higher secondary education -
Kendriya vidyalaya
01.2021
Skills
- Customer support (voice and chat)
- Problem solving
- Amadeus GDS
- Flight and hotel booking & modifications
- Needs-based selling
- Insurance Product Knowledge
Accomplishments
- Selected as a mentor for nesting agents, guiding new team members to improve key performance metrics, including NPS (Net Promoter Score), AHT (Average Handle Time), and LC (Long Calls)
- Provided regular coaching, feedback, and performance reviews to ensure agents met required standards for successful onboarding into the production team
Certification
Certified insurance consultant licence
Languages
- English
- Hindi
Affiliations
- Playing turf cricket on weekends
- Traveling and exploring new places
- Playing chess in free time enhances focus and strategic thinking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Process Associate
IGT Solution Pvt. Ltd
12.2024 - Current
Associate
PolicyBazaar
08.2023 - 08.2024
Bachelor of Commerce - Business Accountancy
Delhi University – School of Open Learning
Higher secondary education -
Kendriya vidyalaya