KHADIR PASHA
Operations Manager
Bangalore
Summary
Goal-driven Healthcare Operations Managing professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and Analytical with excellent planning and program management skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Operations Manager Clinic
Bodycraft Salon Skin and Clinic Cosmetology Pvt. Ltd
12.2021 - Current
- Implemented new policies and educated staff on changes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Oversaw overall operation of nursing services and patient care.
- Created work schedules for over 50 employees and oversaw functioning of billing department.
- Facilitate hiring of qualified Consultants, Counselors, Operation Executives, FD personnel by interview applicants and making recommendations for employment.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Developed and adjusted work schedules for staff.
- Reviewed financial resources and prepared reports showing resource allocations.
- Implemented new policies and educated staff on changes
- Regularly evaluated employee performance and provided feedback
Clinic Manager
Kosmoderma Skin Hair & Body Clinics
Bangalore
01.2019 - 12.2021
- Design and implement business strategies to help the clinic meet organizational goals, Training, Pipeline generation, Managing Staff, Delegating tasks, Ensuring Hygiene, Auditing, Stock and inventory management, Preparing daily, weekly & Monthly reports
- Overseeing the maintenance and repair of clinic equipment
- Managing clinic's budget, billing system, inventory and petty cash management
- Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
Centre Manager/Head
Richfeel Health & Beauty Pvt. Ltd
05.2017 - 12.2018
- Core Responsibility is to supervise clinic staff, meet patients’ needs, and plan and coordinate sales, merchandising, and budgeting
- Work in office environments while performing administrative duties and on sales floor while addressing staffing, consumer, and merchandising needs.
Store Manager
Kaya Limited
08.2015 - 05.2017
- Core Responsibility is to supervise store staff, meet customer needs, and plan and coordinate sales, merchandising, and budgeting
- Work in office environments while performing administrative duties and on sales floor while addressing staffing, consumer, and merchandising needs.
Duty Manager
O2 Spa, a Unit of Masti Health and Beauty Pvt. Ltd
Bangalore
03.2014 - 07.2015
- Core responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Handling guests, counseling, consulting and selling the packages.
Assistant Manager-Customer Relationship
U.S PIZZA, United Restaurants Ltd
Bangalore
06.2010 - 02.2014
- Responsible for overall Call center management, Taking care of staff who take inbound and out calls for orders across India. Rosters, Shifts, Attendance, Hiring, Training, Development and new strategies to improve on calls order closures.
Education
Bachelor of Commerce - Business Management
Bangalore University
Bangalore 07.2007 - 07.2010
Skills
Well Versed with MS Office
Team Operations
Clinical management
Power Point Presentation Skills
Certification
✵ Awarded as an “Employee of the year” at Kosmoderma Skin Hair & Body clinics for the year 2020-21
Travelling, Browsing And exploring new skills
I love travelling and exploring new places
I love Exploring new skills
Timeline
Operations Manager Clinic
Bodycraft Salon Skin and Clinic Cosmetology Pvt. Ltd
12.2021 - Current
✵ Awarded as an “Employee of the year” at Kosmoderma Skin Hair & Body clinics for the year 2020-21
08-2021
✵ Awarded as “Spartan-the spirit behind team success” at Kosmoderma Skin Hair & Body clinics for the year 2020-21
08-2021
Clinic Manager
Kosmoderma Skin Hair & Body Clinics
01.2019 - 12.2021
Centre Manager/Head
Richfeel Health & Beauty Pvt. Ltd
05.2017 - 12.2018
✵ Got TTT(Train The Trainer) training and was certified as “Territory Trainer for Bangalore region” at Kaya Skin Clinics
10-2015
Store Manager
Kaya Limited
08.2015 - 05.2017
✵ Rewarded with Certificate as Sales person of the month consecutive for 3-4 months
09-2014
✵ Rewarded for making an exclusive Revenue Analysis Report and it was made mandatory report for PAN India at O2 Spa, a Unit of Masti Health and Beauty Pvt. Ltd. International Airport Bangalore.
04-2014
Duty Manager
O2 Spa, a Unit of Masti Health and Beauty Pvt. Ltd
03.2014 - 07.2015
Assistant Manager-Customer Relationship
U.S PIZZA, United Restaurants Ltd
06.2010 - 02.2014
Bachelor of Commerce - Business Management
Bangalore University
07.2007 - 07.2010