Khushal
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Multi-Tasking Staff
The Institute of Chartered Accountants of India
New Delhi
03.2022 - Current
- Perform general clerical duties, including filing, photocopying, and data entry.
- Assist with the preparation and distribution of documents and correspondence.
- Handle incoming and outgoing mails & calls and maintain postal records.
- Handle basic inquiries and provide support to staff and members as required.
- Maintain accurate and up-to-date records for administrative purposes.
- Monitor and maintain office supplies, equipment, and inventory, order replacements as needed.
- Assist with the management of databases and filing systems.
- Handle inbound and outbound calls of members of the institute and address and resolve members' inquiries regarding Seminars, Workshops, and Events hosted by ICAI.
Tele Caller – Recovery
Risks Mitigator
New Delhi
10.2021 - 03.2022
- EMI's Recovery for Bajaj Finance, etc.
- Contact customers via telephone to follow up on overdue accounts and outstanding payments.
- Negotiate payment arrangements and settlements in a professional and effective manner.
- Handle inbound and outbound calls related to account recovery.
- Update account records with details of conversations, payment arrangements, and follow-up actions.
- Offer solutions and alternatives to facilitate debt recovery while maintaining positive customer relations.
- Maintain confidentiality and handle sensitive customer information with care.
Process Associate
Labs 4 you
New Delhi
04.2021 - 09.2021
- Schedule and coordinate vehicle test drives for customers, ensuring all logistical aspects are handled efficiently.
- Verify vehicle availability and prepare vehicles for customer trials, including cleanliness and functionality checks.
- Act as the primary point of contact for customers scheduling test drives, addressing any inquiries or issues they may have.
- Support the team in various administrative tasks related to vehicle trials and customer service.
- Committed to providing exceptional customer service and ensuring a positive experience.
- Build and maintain strong relationships with customers to foster repeat business.
Tele Sales Executive
Gusty Monk
New Delhi
09.2020 - 03.2021
- Saving Plan by PNB MetLife.
- Identify and target potential customers through cold calling and research.
- Maintain and update the customer database with accurate contact information.
- Conduct outbound calls to prospects and existing customers to promote products or services.
- Handle inbound calls and respond to customer inquiries effectively.
- Present product or service offerings clearly and persuasively to potential customers.
- Build and maintain strong relationships with customers to foster repeat business.
- Follow up with customers post-sale to ensure satisfaction and gather feedback.
Education
B.COM - Bachelors of Commerce
IGNOU
Motilal Nehru College New Delhi01-2024
12TH - COMMERCE
CBSE
Sarvodaya Bal Vidhyalya New Delhi01-2020
10TH -
CBSE
Sarvodaya Bal Vidhalaya New Delhi01-2018
Skills
- Good Computer Knowledge
- Good English Communication
- Positive Attitude
- Determined
- High Energies
- Hard Working
- Good Decision Making
- Analytical Skills
- Recordkeeping
- Friendly, Positive Attitude
- Customer Service
- Customer Success
- Multitasking
- Relationship Building
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Multi-Tasking Staff
The Institute of Chartered Accountants of India
03.2022 - Current
Tele Caller – Recovery
Risks Mitigator
10.2021 - 03.2022
Process Associate
Labs 4 you
04.2021 - 09.2021
Tele Sales Executive
Gusty Monk
09.2020 - 03.2021
B.COM - Bachelors of Commerce
IGNOU
12TH - COMMERCE
CBSE
10TH -
CBSE
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