Khushbu Gohel
Ahmedabad
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills, excels in effectively working unsupervised and quickly mastering new skills. With 6 years of experience in both retail and investment banking, brings a wealth of knowledge and expertise to any team or organization. Accomplishments Recognized for Excellence: Awarded both Silver and Gold for outstanding contributions in both academic and extracurricular pursuits, demonstrating a commitment to high achievement. Time Management sum Remote Office Availability Customer Service Networking Multitasking Abilities Process Orientation Customer Communication Adaptability & Flexibility Proactive & Results-Oriented: Skills
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Developer
Bank Of America
09.2022 - Current
- Demonstrated the ability to quickly learn and adapt to the complexities of fixed income processes within a 6-month timeframe, recognized with a Gold Award.
- Managed the processing of a diverse range of Fixed Income securities, including corporate bonds, municipal bonds, mortgage-backed securities, and treasuries, within a back-office environment.
- Consistently met service level agreements (SLAs) by adhering to strict turnaround times.
- Exhibited strong organizational and time management skills, effectively managing multiple projects simultaneously.
- Effectively executed daily operational tasks while fostering a collaborative and productive team environment.
- Consistently delivered exceptional service by proactively identifying and resolving operational issues, leading to significant process enhancements.
- Possesses strong decision-making abilities with the capacity to evaluate options and make informed judgments.
Senior Team Member
Bank Of America
12.2020 - 08.2022
- Consistently exceeded individual KPIs by over 20%, achieving the highest performance within the team. Got recognition awards for the achievements.
- Identified and addressed skill gaps within the team, implementing targeted training and development initiatives to enhance team capabilities.
- Provided expert guidance and support to colleagues, assisting with the resolution of complex issues and overcoming roadblocks by leveraging relevant experience.
- Mentored junior team members, fostering their professional growth and creating opportunities for career advancement.
- Facilitated the onboarding process for new employees, providing comprehensive training and ongoing support.
Team Member
Tata Consultancy Services
07.2018 - 11.2020
- Successfully managed the end-to-end Lockbox process for corporate clients, ensuring accurate and timely processing of customer payments while adhering to strict service level agreements (SLAs).
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries, effectively addressing concerns and resolving issues.
- Improved operational efficiency by identifying and implementing targeted strategies to streamline processes, resulting in a significant boost in overall productivity.
- Contributed to a positive and collaborative work environment, consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Devised and implemented new processes and procedures, resulting in streamlined operations and improved overall team performance.
Education
Master of Commerce - Accounting And Finance
Gujrat University
Ahmedabad04.2021
Bachelor of Commerce - Accounting And Finance
Kutch University
Gandhidham, India04.2018
Skills
- Time Management
- Customer Services
- Relationship Building
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Attention to detail
- Flexible and adaptable
- Customer relations
- Calm under pressure
Certification
Certified in client operational service- Bank of America- 70 hours
Certificate received for completing Communication with confidence traning of 2hours
Continue Trainings - Quickbooks, SIX SIGMA
Personal Information
Timeline
Team Developer
Bank Of America
09.2022 - Current
Senior Team Member
Bank Of America
12.2020 - 08.2022
Team Member
Tata Consultancy Services
07.2018 - 11.2020
Master of Commerce - Accounting And Finance
Gujrat University
Bachelor of Commerce - Accounting And Finance
Kutch University
Certified in client operational service- Bank of America- 70 hours
Certificate received for completing Communication with confidence traning of 2hours
Continue Trainings - Quickbooks, SIX SIGMA
Similar Profiles
Ty'Qwasia MahoneTy'Qwasia Mahone
Senior Client Advocate at Sykes Enterprises, Incorporated / Chase Bank / Bank of AmericaSenior Client Advocate at Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Praneetha RajampetPraneetha Rajampet
Service Delivery Manager at Bank of AmericaService Delivery Manager at Bank of America
Victoria TuckerVictoria Tucker
Helpdesk Analyst at Bank of AmericaHelpdesk Analyst at Bank of America