Summary

Overview

Work History

Education

Skills

Projects

Certification

Accomplishments

Timeline

Khushnuma Pathan

Technical Lead

Ahmedabad

Summary

Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.

Overview

7

7

years of professional experience

5

5

years of post-secondary education

2

2

Certifications

3

3

Languages

Work History

Technical Lead

Dev Information Technology Ltd.

Ahmedabad

05.2022 - Current

Investigated system issues and implemented resolutions to reduce downtime.
Evaluated and adopted new technologies to address changing industry needs.
Advised management, business and technical staff on solutions using specific domains or technology.
Researched and adopted new technologies to add value to existing offerings.
Improved systems with addition of new features and infrastructure.
Drove technical initiatives for large enterprise systems to align with long-term business strategies.
Assessed project milestones and team performance to keep staff on-task.
Educated stakeholders on data protection tactics to reduce breaches.
Supervised architecture, design and implementation of company-wide platforms and applications.
Organized system operating procedures to strengthen controls.
Automated monitoring and security measures to reduce required employee attention.
Installed system updates to address vulnerabilities and reduce security issues.
Provided educational expertise and mentoring to junior team members.
Implemented best practices to drive quality IT project delivery.
Updated customers and senior leaders on progress and roadblocks.
Communicated project updates to stakeholders at all levels.
Resolved staff conflicts and identified potential areas of improvement.
Identified and implemented cost-saving measures in IT projects.

Senior System Administrator

Dev Information Technology Ltd.

Ahmedabad

07.2019 - 04.2022

Standardized job tasks and trained junior team members on industry best practices and standards.
Completed reports detailing network and systems performance and downtime issues.
Adopted cost-effective, useful solutions to implement into current systems.
Optimized system security and performance with proactive changes.
Resolved issues and escalated problems with knowledgeable support and quality service.
Worked with users to determine areas of technology in need of improved usability.
Configured and tested Windows Server operating systems with roles features.
Mentored employees and offered constructive feedback for performance improvement.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.

System Administrator

Dev Information Technology Ltd.

Ahmedabad

05.2018 - 06.2019

Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Established network specifications and analyzed workflow, access, information and security requirements.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Drove continuous improvement of IT governance processes.
Provisioned new software and hardware for use, following established security policies.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Managed over 25 customer calls per day
Managed entire ServiceDesk individually

Technical Support Engineer

Dev Information Technology Ltd.

Ahmedabad

05.2017 - 04.2018

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Served as primary point of contact for support relating to owned solutions and products.
Met with team personnel to share details of discovered issues and recurrent custom complaints.
Performed root cause analysis of reported issues to enact corrections.

Network Operations Center Technician

Dev Information Technology Ltd.

Ahmedabad

05.2016 - 04.2017

Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
Assigned application access, security roles and permissions.
Performed system patches, service packs, hot fixes and new security configurations.
Configured and maintained network backup and recovery procedures.
Configured, monitored and maintained email applications and virus protection software.

Education

Msc.IT-IMS - Information Technology

Gujarat University, Gujarat, India

05.2014 - 04.2016

BCA - Information Technology

P.D. Panday Institute of Computer Applications, Gujarat, India

05.2011 - 04.2014

Skills

Smart Working

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Projects

Hybrid Configuration with Microsoft 365

Tech Stack: Active Directory, Exchange Server 2010, ADFS, Azure AD Connect, Office 365, Exchange Online

Details: Configured hybrid environment between On-premises AD and Exchange Server with Office 365

Mailbox Migration from On-premises Exchange Server 2010 to Microsoft 365

Tech Stack: Active Directory, SBS Server 2011, Exchange Server 2010, ADFS, Azure AD Connect, Office 365, Exchange Online

Details: Configured hybrid environment between On-premises AD and Office 365, migrated mailboxes from On- premises Exchange Server to Office 365 and decommissioned On-premises Exchange server

Tenant Migration from GoDaddy to Microsoft 365

Tech Stack: Office 365, Exchange Online, Azure AD, OneDrive, SharePoint, BitTitan and Apps4Pro migration tool

Details: Migrating entire tenant with the services from GoDaddy to Microsoft

Mailboxes migration from Google WorkSpace to Microsoft 365

Tech Stack: Google WorkSpace, Office 365, Exchange Online, BitTitan migration tool

Details: Migrating mailboxes from Google WorkSpace to Office 365

Microsoft Intune Implementation

Tech Stack: Office 365, Microsoft Intune, Windows 10 and 11 devices, Android and iOS devices

Details: Configured Device configuration, compliance, control access and apps policies and applied on the Azure AD joined devices

SQL Server 2012 to SQL Server 2014 In-place Upgradation

Tech Stack: Windows Server 2016, SQL Server 2012, SQL Server 2014

Details: Upgraded SQL Server 2012 to 2014 without formatting server and by keeping the data

MySQL 5 to MySQL 7 Upgradation

Tech Stack: Windows Server 2008, MySQL 5, MySQL 7

Details: Upgraded MySQL database server from version 5 to 7

Windows Server 2012 to Windows Server 2016 Upgradation

Tech Stack: Windows Server 2012, Windows Server 2016, RDS role, IIS role, client applications i.e., QuickBooks, SmartVault

Details: Upgraded Windows Server 2012 to 2016 along with the roles and applications

Certification

Microsoft Certified: Azure Fundamentals

Accomplishments

Received Best Employee awards 4 times a row

Received Best Project award for 2 projects

Timeline

Microsoft 365 Certified: Security Administrator Associate

12-2022

Technical Lead - Dev Information Technology Ltd.

05.2022 - Current

Microsoft Certified: Azure Fundamentals

08-2020

Senior System Administrator - Dev Information Technology Ltd.

07.2019 - 04.2022

System Administrator - Dev Information Technology Ltd.

05.2018 - 06.2019

Technical Support Engineer - Dev Information Technology Ltd.

05.2017 - 04.2018

Network Operations Center Technician - Dev Information Technology Ltd.

05.2016 - 04.2017

Gujarat University - Msc.IT-IMS, Information Technology

05.2014 - 04.2016

P.D. Panday Institute of Computer Applications - BCA, Information Technology

05.2011 - 04.2014