KIRAN B S

• Overseeing and Directing a Team of 10-11 Members
• Successful Transition of Processes from Wipro
• Handling Vendor Debit Balance Process and Duplicate Documents
• Develop the Process Map and Desk Top Procedures (DTPs) for the Team
• Production planning
• Conduct trainings and lead group towards success, Lead initiatives for continuous process improvements to enhance efficiency, accuracy, and overall team performance
• Effectively Lead the Group and Develop an Early Warning System to Manage Process Issues Proactively
• Monitor the team's performance to ensure that vendor debit balances and Duplicate checks are managed efficiently and accurately
• Conduct training sessions to enhance the team's understanding of vendor debit balance processes as well as Duplicate check and related systems
• Identify, troubleshoot, and resolve discrepancies or issues in vendor debit balance and Duplicate check promptly
• Generate and review reports on vendor debit balances and Duplicate check, providing insights and recommendations for improvements
• Maintain clear and effective communication with vendors, internal departments, and other stakeholders to resolve any discrepancies or issues
• Ensure that all processes comply with company policies and relevant regulations, and support internal and external audits as needed
• Provide leadership, support, and motivation to the team, fostering a positive and productive work environment
• Set performance goals for team members and conduct regular performance reviews to ensure alignment with organizational objectives
• Offered Process Improvement Ideas that have helped streamline the process.

• Excellent in Handling GRNI Process
• Auditing and Commenting CARM Controls Files
• Obtained Basic knowledge in Risk and Controls, IT Audit
• Building a process for proactive resolution of GRNI by setting up monthly / Weekly / Bi-Monthly reviews with MA, Market FC’s [GRNI]
• Ensure > 180 days GLAT is made 0 [GRNI]
• Maintain Green KPI for aged PO [PO Management]
• 100% Adherence to CARM and timely completion of all reports
• Timely completion of Mandatory trainings report status
• Zero Tolerance in case of any exposure
• Acted as one point of contact for respective group and Back up lead of group in case of requirements
• Periodic reviews of Documents, Like Cost centre approver matrix, DTP’s etc
• Maintain data repository of group performance and drive all MSR / STP level actions items within group
• Production planning
• Conduct trainings and lead group towards success
• Lead the group effectively and build early warning system to effectively handle process issues.

• Capable of Handling 45-55 e-mails with quality resolution
• Ensuring e-mails are actioned within 24-48 hrs
• Worked upon Payment rejections
• Handling Contract Manufacturing e-mails
• Good at resolving Tax issues (High Spirit Corrections)
• Processing of Parked invoices, OTV, Adhoc FI
• Daily interaction with Market Advisors, Suppliers, Payments and Vendor Master Data teams
• Commenting on PTT Report
• Following upon Parked and blocked invoices
• Handling Direct Debit vendors (Business stream, Siemens)
• Performing corrections as per PO/Invoice issues
• Gaining knowledge on all the IRT Processes and to be expertise on the same
• Provided new Ideas for Process Improvement
• Helping and Guiding Team members on latest process updates
• Ensuring all CARM controls are followed in my Daily work.

• Processing, rejecting and modifying the EDI invoices
• Updating the SAP Tables
• Helping the customers to submit the invoices accurately
• Performing Dash board activities.

To pay the vendor on timely manner.

Investigate price discrepancies.

Process all invoices assigned within the required Turn Around Time

Resolving all queries within the expected TAT using net meeting, Emails and Phone calls.

Payment investigations in SAP.

Regular interaction with the customers through emails.

Handling VP Manager Escalations and Critical Business HPD.

Taking extra initiative in the process for the team.

Main goal to achieve the TCE (Total Customer Expectation)

Mentoring and training the new team members

Ability to work effectively both in a team & independently.

Implemented new ideas for process improvement.

Doing Key control checks (Quality check)

Identifying duplicate payments and rectifying.

Handling customer queries relating to AP such as invoice status, remittance details, proof of payment, vendor Bank details updating and effective co-ordination P2P Operation.

• Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
• Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
• Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
• Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.