Kirti Chandelkar
Bhopal
Summary
Experienced Sales and Marketing Officer with a strong track record at ALKEM INDIA in B2B sales, client retention, and logistics coordination. Proven ability to exceed targets and drive business growth through strategic selling and effective relationship management.
Overview
3
3
years of professional experience
Work History
Sales & Customer Relationship Manager
Alkem India company (On Behalf Bakels Pvt.Ltd.))
BHOPAL
01.2024 - Current
- Handled sales of improver and whitener industrial chemicals to food processing units and flour mills.
- Built and maintained strong customer relationships through regular follow-ups and service support.
- Found new customers and followed up until they received the goods and made full payment.
- Managed the complete sales process, including lead generation, order booking, transport coordination, and payment collection.
- Handled clients all over India.
- Preparation of GST Invoice using Tally ERP 9.
Loan Recovery Executive.
Bajaj Finance
BHOPAL
06.2023 - 12.2023
- Made outbound calls to customers for the recovery of personal loans, consumer durable loans, and EMI dues.
- Reminded customers of overdue payments and explained repayment options.
- Maintained professional and firm communication to encourage timely payments.
- Followed up with default customers through calls, SMS, and WhatsApp.
- Logged daily customer interactions and payment status in the EXOTEL system.
- Resolved customer queries related to loan repayment, EMI bounce, and penalties.
- Provided information about foreclosure, bounce charges, and loan closure procedures.
- Consistently achieved 95–100% of recovery targets.
Customer Support Executive (Telemarketer)
Yolmate Pvt. Ltd.
BHOPAL
10.2022 - 04.2023
- Made outbound calls to potential customers to promote the Yolmate automobile service app.
- Explained features and benefits of the app related to vehicle servicing, repairs, and maintenance.
- Guided customers step-by-step through the app download and registration process.
- Handled queries regarding app usage, service booking, and offers.
- Maintained daily call logs, customer feedback, and app download reports.
- Followed up with interested customers to ensure successful installation and usage.
- Coordinated with the technical team to resolve customer issues related to the app.
- Achieved weekly and monthly targets for app downloads and user onboarding.
- Used WhatsApp/SMS for sending download links and promotional offers.
- Logged daily customer interactions in the CRM system.
Education
Bachelor of Computer Applications - Computer And Information Systems
Patel Group Of Institute
Bhopal07-2024
Computer Hardware & Network Maintenance(CHNM) - Computers
Industrial Training Institue (ITI)
Bhopal08-2023
High School Diploma -
Paradise Higher Secondary, School.
Betul03-2018
Skills
- B2B Sales & Marketing
- Industrial chemical product knowledge
- End-to-end sales process management
- Client Relationship Management
- Logistics and transport coordination
- Payment collection and follow-up
- Communication & Negotiation
- Customer Service & Support
- Target Achievement & Sales Growth
- Problem Solving & Follow-Through
- CRM & EXOTEL Sales Reporting
- Cold Calling & Prospecting
- Team coordination
- Pivot Table and VLOOKUP
PERSONAL DETAILS
- Father's Name: Mr. Dinesh Chandelkar
- Current location: Bhopal
- Date of birth June 15, 2000
- Gender Female
- Nationality: Indian
- Marital status: unmarried
Languages
Hindi,English,Marathi.
Timeline
Sales & Customer Relationship Manager
Alkem India company (On Behalf Bakels Pvt.Ltd.))
01.2024 - Current
Loan Recovery Executive.
Bajaj Finance
06.2023 - 12.2023
Customer Support Executive (Telemarketer)
Yolmate Pvt. Ltd.
10.2022 - 04.2023
Bachelor of Computer Applications - Computer And Information Systems
Patel Group Of Institute
Computer Hardware & Network Maintenance(CHNM) - Computers
Industrial Training Institue (ITI)
High School Diploma -
Paradise Higher Secondary, School.
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