Kishan M

• Designing and executing impactful BTL (Below the Line) activities, driving brand visibility and customer engagement through innovative promotional campaigns and direct consumer interactions for rider's.
• Administrative and procurement functions for infrastructure projects, ensuring seamless operations and optimal resource management through effective planning, coordination, and strategic sourcing
• Skilled in generating high-quality leads and effectively selling inventory to customers, leveraging strategic marketing techniques and persuasive communication to drive revenue growth and achieve sales targets while maintaining strong customer relationships.

Inventory Management

• Monitoring city Inventory stocks and distribution.
• Inventory Revenue to New and old riders as per monthly targets
• Set-up the Audit process from scratch - physical vs system accuracy, accountability and recovery mechanism.
• Collaborated with the Strategy, Planning & Analytics team to identify distribution & count of HL hubs in top 7 cities & ROI.
• Data driven to design SOP for day to day operations of Hyper-Local hubs ensuring best in class efficiency.

MOC - Management with end to end operations

• Organising training sessions for new riders on a daily basis with the management of 200+ Operational HUB's.
• Leading of all training program initiatives.
• MOC Layouts Functional & operational (Opening, Training, Ops Timely Payout)
• Training to 50 Ord conversion, Reducing RDC n MDND, Training order process adherence, (CMM-Capability Maturity Model)

• MOC Onboarding & Training
• Successfully On-boarded 104 Third party partner's to work for Shadowfax with the fixed & variable pay.(Franchise Module)
• Initiated Onboarding cash Collection and Cash reconciliation .
• Cross Utilisation Projects
• Initiated various MIS reports to automatize the dashboards.
• Handling a 30+ team size with the online hiring and Online Training experience to 50 Order Conversions
• Audit on L&D to improvise the conversions of 65% to 90%.
• Adhering Smooth on-boarding process with proper training alignment to manage the attrition of riders in the platform.
• Responsible for hiring and training of delivery executives for both hyperlocal and Ecom business across 10+ cities, 3PL vendor management.

• Rider Insurance claim project Met all the supply operational metric & maintained a zero escalation matrix to settle claims on time.
• Remote on-boarding Project by leading 30+ team size successfully onboarded 20000+ month on month.
• MOC pilots with our HUb's started a pilot in BLR and expanded it over Pan India cities Tier 1 & Tier 2.
• Implementation of BTL Marketing Activities using the social media platform.
• Improvising processes to scale up performance metrics to drive cost,Plan, Execute, Analyses and Improve operations to achieve required productivity and performance.

• Compliance Team Project :- Onboarding & KYC Verifications for BGV with a TAT of - 3 mins.
• Compliance - Improvising partners valid documents from 32% scaled upto 90%.
• Achieved near-flawless accuracy in preparing documentation for quality assurance.
• Identify all areas of improvement to maximize productivity.