Kishor singh
Sr. Facility Executive | Soft Services | Facility Operations
New Delhi
Summary
To secure a challenging role in Facility Management where I can utilize my 14 years of experience in soft services, housekeeping, operations, vendor management, pantry management, and workplace administration to enhance operational efficiency, maintain high service standards, ensure compliance with safety and quality requirements, and contribute to organizational success through continuous improvement and excellent stakeholder management.
Results-driven Facility Management Professional with 14+ years of experience in soft services, workplace operations, and corporate facility management across the corporate and hospitality sectors. Currently serving as Sr. Soft Service Executive at Simpliwork Offices (D. E. Shaw & Co.), managing an 81,473 sq. ft. corporate facility and ensuring the seamless delivery of housekeeping, pantry, cafeteria, transport coordination, vendor management, and workplace services. Proficient in facility operations, budget management, invoice processing, cost control, vendor management, SLA/KPI monitoring, HSE compliance, stakeholder management, and team leadership. Experienced in optimizing operational efficiency, enhancing employee experience, maintaining statutory compliance, and delivering high-quality facility services in fast-paced corporate environments. Recognized with the CBRE RISE Award and HSE Champion Award for outstanding performance and operational excellence. Certified in Facility Management (IFMA) and Occupational Safety (IOSH), with a strong commitment to delivering safe, compliant, cost-effective, and employee-centric workplace solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Soft Service Executive
Simpliwork Offices
Gurugram
01.2026 - Current
- Manage end-to-end soft services operations for an 81,473 sq. ft. Grade-A corporate facility, ensuring seamless day-to-day workplace operations.
- Manage soft services operations including housekeeping, cafeteria support, workplace services, and events.
- Manage operational budgets, accruals, OPEX Budget invoice processing, cost tracking, and expense optimization.
- Coordinate with clients, internal teams, and vendors for timely service delivery and issue closure.
- Monitor hygiene standards, manpower deployment, checklist completion, and service quality.
- Support audits, HSE requirements, training, documentation, and operational controls.
- Handle inventory, store coordination, invoice support, billing follow-ups, and vendor monitoring.
- Ensure compliance with Permit to Work (PTW), HIRA, JSA, TBT, HSE policies, and all workplace safety regulations.
- Monitor vendor performance through SLA/KPI reviews, conduct audits, and ensure timely closure of facility work orders.
- Train and guide team members to maintain standards, productivity, and customer satisfaction.
- Manage parking operations, RFID access requests, and employee parking data to ensure smooth facility access.
- Drive continuous improvement initiatives focused on cost optimization, operational efficiency, and enhanced employee experience.
- Currently serving as Sr. Soft Service Executive at Simpliwork Offices (D. E. Shaw & Co.), managing an 81,473 sq. ft. corporate facility.
Assistant Manager Commercial
Enviro Integrated Facility management
Gurugram
11.2025 - 12.2025
- Managed commercial operations for a 927,000 sq. ft. office and retail facility, ensuring efficient delivery of soft services.
- Oversaw housekeeping, façade maintenance, horticulture, and waste management operations while maintaining high service quality.
- Monitored cleaning schedules, attendance, task allocation, and service delivery.
- Coordinated with operations teams to resolve site-level housekeeping requirements.
- Part of Vatika group, managing commercial operations for a large office and retail facility.
Senior Facility Executive - Soft Services
CBRE
01.2019 - 11.2025
- Managed end-to-end soft services operations for a 155,615 sq. ft. corporate facility, ensuring high standards of housekeeping, hygiene, and workplace experience.
- Manage cafeteria operations, including food tastings and cleanliness of serving areas.
- Prepare management reports covering pantry and janitorial consumption, facility work orders, HSE, performance metrics, and duty rosters.
- Prioritise processing invoices for lease rental, parking, CAM, and electricity, adhering to lease agreements.
- Maintained inventory of housekeeping and pantry consumables, monitored budget variances, and implemented cost optimization initiatives.
- Coordinated leadership visits, town halls, employee engagement activities, office relocations, and meeting room operations.
- Track employee headcounts and keep records for meeting room bookings and office relocations.
- Managed parking operations, RFID access requests, employee headcount records, and workspace allocation.
- Conducted property inspections, maintained SharePoint documentation, managed incident reporting, and coordinated fixed and non-fixed asset disposal.
- Ensure compliance with Permit to Work standards and implement risk assessment measures (JSA, HIRA, TBT).
- Led monthly vendor performance reviews, monitored SLA/KPI compliance, ensured timely closure of work orders, and strengthened vendor relationships.
- Collaborated with Finance, Procurement, Security, HR, and service partners to ensure timely invoice processing, quarterly No Due Certificate (NDC) completion, and uninterrupted facility operations.
- Managed end-to-end soft services operations for American Express.
Facility Executive - Soft services
Jones Lang LaSalle
Gurgaon
03.2017 - 01.2019
- Dedicated Facility Executive with ability in managing operations across a 28.53-acre tech space, ensuring seamless functionality of housekeeping, façade maintenance, and horticultural services.
- Proficient in daily inspections, staff scheduling, and training, while implementing safety protocols and managing vendor relationships to meet service level agreements.
- Skilled in maintaining equipment and supplies, processing invoices accurately, and coordinating tenant support to enhance overall satisfaction and operational efficiency.
- Managed operations across a tech space, ensuring seamless functionality of services.
HK Supervisor
The Bristol Hotel Gurgaon
Gurgaon
03.2016 - 02.2019
- Supervised housekeeping operations to maintain cleanliness, hygiene, and guest satisfaction.
- Managed staff scheduling, daily task allocation, and team performance.
- Conducted room and public area inspections to ensure brand quality standards.
- Coordinated with Engineering, Front Office, and other departments for smooth operations.
- Managed housekeeping inventory, linen, and guest supplies while ensuring cost control.
HK Supervisor
Radisson Blu Kaushambi
Delhi NCR
11.2015 - 05.2016
- Supervised housekeeping operations to maintain cleanliness, hygiene, and guest satisfaction.
- Managed staff scheduling, daily task allocation, and team performance.
- Conducted room and public area inspections to ensure brand quality standards.
- Coordinated with Engineering, Front Office, and other departments for smooth operations.
- Managed housekeeping inventory, linen, and guest supplies while ensuring cost control.
HK Supervisor
Jaypee Greens Golf & Spa Resort
Greater Noida
09.2011 - 10.2015
- Supervised housekeeping operations to maintain cleanliness, hygiene, and guest satisfaction.
- Managed staff scheduling, daily task allocation, and team performance.
- Conducted room and public area inspections to ensure brand quality standards.
- Coordinated with Engineering, Front Office, and other departments for smooth operations.
- Managed housekeeping inventory, linen, and guest supplies while ensuring cost control.
Guest Service Associate
Radisson Blu
Indore, Madhya Pradesh
08.2010 - 08.2011
- Managed Detail-oriented Housekeeping Attendant with a strong focus on maintaining cleanliness and guest satisfaction in hotel environments.
- Experienced in thoroughly cleaning and sanitizing common areas and guest rooms, managing guest belongings with care, and responding promptly to requests for additional amenities.
- Proficient in laundry services and inventory management, ensuring a seamless and welcoming experience for guests while upholding the highest standards of hygiene and security.
Education
Bachelor of Hotel Management & Catering Technology - undefined
Amrapali University
01.2010
12th - undefined
Government Inter College
01.2007
10th - undefined
Government Inter College
01.2005
Skills
- Facility Operations
- Housekeeping & Soft Services
- Cafeteria Operations
- Vendor Coordination
- Team Supervision
- Manpower Deployment
- Inventory Management
- Billing Coordination
- Client Relationship
- Budget Preparation
- Staff Training
- HSE Awareness
Certification
- Facility Management (FM) Core Certification, International Facility Management Association (IFMA)
- CBRE Safety Certification, Institution of Occupational Safety and Health (IOSH)
Accomplishments
- CBRE RISE Award, 2020, Recognized for exceptional commitment, dedication, and uninterrupted facility operations while supporting American Express during the COVID-19 pandemic.
- Health & Safety Award, 2023, Awarded for maintaining a safe, compliant, and incident-free work environment through proactive safety practices at American Express.
- Service Gem Award, Received from JLL for delivering outstanding facility management services and creating exceptional value for the client, Brookfield (Candor Tech Space).
- Appreciation Award, Recognized by The Bristol Hotel, Gurugram for consistently delivering outstanding guest service and operational excellence.
Languages
Hindi
English
Personal Information
Marital Status: Married
Hobbies and Interests
- Cricket
- Music
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Timeline
Sr. Soft Service Executive
Simpliwork Offices
01.2026 - Current
Assistant Manager Commercial
Enviro Integrated Facility management
11.2025 - 12.2025
Senior Facility Executive - Soft Services
CBRE
01.2019 - 11.2025
Facility Executive - Soft services
Jones Lang LaSalle
03.2017 - 01.2019
HK Supervisor
The Bristol Hotel Gurgaon
03.2016 - 02.2019
HK Supervisor
Radisson Blu Kaushambi
11.2015 - 05.2016
HK Supervisor
Jaypee Greens Golf & Spa Resort
09.2011 - 10.2015
Guest Service Associate
Radisson Blu
08.2010 - 08.2011
Bachelor of Hotel Management & Catering Technology - undefined
Amrapali University
12th - undefined
Government Inter College
10th - undefined
Government Inter College