Hi, I’m
KISHORE KARAN K
Quality Analyst
Bangalore
Summary
Successful Continuous Improvement Manager with expertise in developing process improvement solutions resulting in better efficiency, safety and quality. Focused on reducing waste by implementing changes in processing based on lean methodology. Driven to monitor performance improvements by developing metrics and tracking systems. Professional Continuous Improvement Manager offering years of experience managing improvement process programs. Successful in identifying problems to develop targeted solutions and implement employee training using lean principles. Focused on developing value stream mapping to analyze production and improve workflow processes. Expert in identifying risks and developing solutions that reduce chances of potential issues.
Overview
6
years of professional experience
4
years of post-secondary education
5
Languages
Work History
NoBroker Technologies Solutions Private Limited
Process Improvement Adherence
2022.03 - 2024.02 (1 year & 11 months)
Job overview
- Developed process improvement initiatives and analyzed problems to create a corrective action strategy
- Publishing RCA's on social media escalation and CEO Escalation also worked on DOS on sales and onboarding calls.
- Performed on refund analysis for Refund initiated by the teams.
- Achieved business objectives by developing process improvements based on customer feedback.
- Handled all customer complaints raised on the social platforms like Facebook, Instagram, Linked-in, Twitter and reviews on Play / App store etc
- Auditing calls and Following up on the worked tickets
Sunrise Solutions PVT LTD
Quality Analyst
2017.12 - 2022.02 (4 years & 2 months)
Job overview
- Auditing Calls.
- Auditing the high AHT calls to find out the reason and reducing the AHT
- Auditing Detractor calls and finding the reason behind the dissatisfaction of the customer.
- Trained new team members on scripts, company services and collection strategies.
- Calibrations with aligned TL’s, Preparing Quality reports for the team & sharing the same with the managements and
clients - Conducting Quality sessions with team members.
- Long and short call analysis, Briefing the floor with new updates and quality observation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Education
MANGALORE INSTITUTE OF TECHNOLOGICAL SCIENCE , Mangalore
Bachelor's of Commerce from Commerce & Accounts
2016.12 - 2019.12 (3 years)
Seventh Day Adventist , Kolar Gold Field
High School
2012.06 - 2013.04 (10 months)
Skills
Active Listeningundefined
Timeline
Process Improvement Adherence
NoBroker Technologies Solutions Private Limited
2022.03 - 2024.02 (1 year & 11 months)
Quality Analyst
Sunrise Solutions PVT LTD
2017.12 - 2022.02 (4 years & 2 months)
MANGALORE INSTITUTE OF TECHNOLOGICAL SCIENCE
Bachelor's of Commerce from Commerce & Accounts
2016.12 - 2019.12 (3 years)
Seventh Day Adventist
High School
2012.06 - 2013.04 (10 months)
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