Open To Work
KL Sri Harsha
Hyderabad
Summary
To describe myself in a nutshell, I am hardworking; ready to take up any challenge of life abreast with the latest trends and a team player with excellent communication skills. My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. My prime goal is to understand professional environment and capitalize on opportunities. I am a qualified individual offering 9years of experience in the field of insurance and payroll. Professionally I am looking for an opportunity that will help me utilizing my skills in the above areas.
Overview
9
9
years of professional experience
Work History
Sr. Process analyst
ADP PVT LTD
06.2016 - 02.2021
- Handling end-to-end payroll process from Data receipt, checking, auditing and post processing duties such as payments to third parties including Tax Year End with validations.
- Payroll Specialist on processing front on Freedom Applications, GL's SMP schedules Manuals, Bonus runs, Additional runs.
- Ensured all the payrolls assigned are processed accurately and delivered on time with inline client expectations.
- Efficiently handled payroll queries received from employees /Clients and part of service review calls with the dedicated Clients on monthly basis.
- Liaised with UK- Government tax collection department on behalf of client for any penalty notice received and investigate further to resolve the issue.
- Manage the capacity of the team, understanding what impact new and existing activities, Take responsibility for setting individual and team targets on daily, weekly and monthly basis. Ensure that all targets and goals are regularly reviewed and delivered within appropriate timescales. Attend weekly meetings with senior stakeholders to review the business and any potential efficiencies that can be implemented.
- Have the ability and aptitude to streamline any hot clients and have proven on many payrolls which radically reduced the 02nd level errors, Trial Errors and Live errors from a double-digit number to zero.
- Played a predominate role in the team when there is requirement to deliver the payroll within TAT.
- Completed all the activities with high Quality output in stipulated timeframe.
- Recognizes the importance of knowledge to the business bottom line and understands the client requirement.
- Played predominate role in training the new associates and ensured they met with expectations of client and higher management.
- Works closely with Service Champion and Team Lead in tracking payrolls and monitoring the Query log, CLT responsibilities.
- Coordinated with multiple teams in organization for any payment related queries and Auditing monthly payrolls and bi-weekly payrolls.
Sr. Process Associate
Cognizant Technology Solutions
12.2011 - 11.2015
- On daily basics we will work on policies within a given TAT.
- Making chances to an existing policy at insured request by making paperwork in details to generate return or additional premium.
- Upgrading of policies and rates according to plan under product rationalization.
- Will renew the policies which are getting expired upon the confirmations of the client.
- Responsible for addressing and resolving issues and concerns raised by client on priority basis.
- Adherence to Quality Control Standards.
- Responsible for auditing the product rationalization process.
- Responsible for work allocation.
- To ensure that the work is completed within the specified SLA, by way of effective load balancing.
- Performing quality checks to ensure high accuracy and minimal reworks.
- Calibrate with onsite trainers to ensure floor performance matches with client expectations.
- Client - Hartford Insurance Group
- Was instrumental in transition and training new associates in stipulated timeframe.
- Was awarded best performer of the year in 2013 - Client level.
- Received an appreciation from higher management for idea generation in present role.
- Lean Certified - generated an idea and implemented with help of PEX team which resulted in 1FT benefit in the process (Cognizant).
- Received Associate of the Quarter award - 2017 and was awarded Star of the month for June and July - 2017.
Education
B.COM - Taxation
OSMANIA UNIVERSITY (PRAGATI MAHA VIDYALAYA DEGREE COLLEGE)
HyderabadIntermediate - C.E.C
VIVEKANANDA JR.COLLEGE
SecunderabadS.S.C -
KEY'S HIGH SCHOOL
SecunderabadSkills
- Ms Excel
- Internet Application
- Quick learner
- Customer service focus
- Good Client interfacing skills
- Ability to prioritize work effectively
- Motivate the team
Accomplishments
- Was instrumental in transition and training new associates in stipulated timeframe.
- Was awarded best performer of the year in 2013 - Client level.
- Received an appreciation from higher management for idea generation in present role.
- Lean Certified - generated an idea and implemented with help of PEX team which resulted in 1FT benefit in the process (Cognizant).
- Received Associate of the Quarter award - 2017 and was awarded Star of the month for June and July - 2017.
Personal Information
- Date of Birth: 09/09/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Strengths Skills
- Ms Excel and Internet Application
- Quick learner and adapts quickly to any working environment.
- Customer service focus and Good Client interfacing skills.
- Ability to prioritize work effectively and motivate the team.
Languages
English, Telugu, Hindi
First Language
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹0/yr - ₹750000/yrTimeline
Sr. Process analyst
ADP PVT LTD
06.2016 - 02.2021
Sr. Process Associate
Cognizant Technology Solutions
12.2011 - 11.2015
B.COM - Taxation
OSMANIA UNIVERSITY (PRAGATI MAHA VIDYALAYA DEGREE COLLEGE)
Intermediate - C.E.C
VIVEKANANDA JR.COLLEGE
S.S.C -
KEY'S HIGH SCHOOL