Rupal Dewangan
Gurgaon
Summary
Results-driven Sr. Process Analyst with expertise in data analysis and order management. Skilled in using SAP for improving order fulfillment and customer satisfaction. Proven ability to streamline processes also have hands-on experience working with dropship customers and inventory management. Collaborative team player focused on operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Process Analyst
EPIC INVESTMENT PARTNERS
NOIDA
04.2025 - Current
- Developed processes to streamline order management procedures for developing, documenting, and executing business processes.
- Processed the order-to-cash cycle from end to end, enhancing revenue flow.
- Administered the maintenance of customer master data, material master data, and pricing conditions.
- Monitored inventory levels to ensure timely fulfillment of customer orders.
- Tracked shipments using logistics software systems.
- Analyzed data from previous orders to identify trends or patterns.
- Created labels for outgoing packages according to postal requirements.
- Generated reports on order status, sales figures, and other metrics.
Lead Customer Experience Specialist
Honeywell International
Gurgaon
03.2024 - 03.2025
- Manage customer sales orders end-to-end in SAP, encompassing delivery, shipment, goods issue, CRD, and invoicing aligned with customer purchase orders.
- Developed business process flows to ensure proper implementation of SAP solutions.
- Collaborated with cross-functional teams and stakeholders to align customer experience initiatives with business goals.
- Analyzed customer feedback to identify trends and areas of improvement to drive enhancements in service delivery and product offerings.
- Prepared reports summarizing findings from analysis activities.
Order Management Specialist
LT FOODS
Gurgaon
08.2023 - 02.2024
- Creation and management of sales orders (VA01, VA02, VA03) also handle different order types: standard, rush, cash, and returns.
- Seamless integration with delivery (VL01N), billing (VF01). Ensures end-to-end tracking from order creation to payment.
- Ensure product availability before order confirmation. Runs ATP to manage commitments.
- Worked on SAP reports and custom queries for order status, backorders, etc.
Process Analyst
Colt Technology
Gurgaon
10.2022 - 05.2023
- Developed process maps, flowcharts, and diagrams to document findings.
- Monitored performance metrics of existing systems and proposed solutions for increasing productivity.
- Analyzed data from various sources such as surveys, interviews, focus groups, to identify patterns or trends.
Process Associate
National Mineral Development Corporation
Hyderabad
08.2021 - 02.2022
- Create and process sales orders in SAP based on customer requirements.
- Prepare and manage sales quotations for customers.
- Generate invoices and billing documents for completed sales orders in accordance with pricing conditions and payment terms.
Education
B.Tech - Civil Engineering
Rungta College of Engineering And Technology
Bhilai, Chhhatisgarh04-2021
Skills
- Order management
- Order to cash process
- Inventory management and reconciliation
- Order fulfillment and backorder handling
- Customer and material master data management
- Dropship processing
- Delivery and invoicing management
- Data analysis and Excel proficiency
Certification
Certification ID: PT0024676716
- SAP Certified Application Associate, Sales and Distribution with SAP ERP 6.0 EhP7
- SAP Certified Application Associate, SAP S/4 HANA Sales 2021, upskilling
Timeline
Sr. Process Analyst
EPIC INVESTMENT PARTNERS
04.2025 - Current
Lead Customer Experience Specialist
Honeywell International
03.2024 - 03.2025
Order Management Specialist
LT FOODS
08.2023 - 02.2024
Process Analyst
Colt Technology
10.2022 - 05.2023
Process Associate
National Mineral Development Corporation
08.2021 - 02.2022
B.Tech - Civil Engineering
Rungta College of Engineering And Technology
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