Kodhanda Sivasai Baddi
Hyderabad
Summary
Dynamic IT professional with experience at Deloitte Ltd, excelling in incident management and root cause analysis. Proven ability to enhance application performance and troubleshoot complex network issues. Skilled in ServiceNow and Agile methodologies, delivering effective solutions while fostering strong communication with clients and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Deloitte Ltd
Hyderabad
05.2023 - Current
- Provided technical support to troubleshoot complex network problems related to routers, switches, firewalls, and wireless networks.
- Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Analyzed user needs and software requirements to determine design feasibility.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Implemented Change Management process in ServiceNow by creating change requests and managing them through approval cycles.
- Participated in code reviews to maintain high-quality software development standards.
Systems Engineer
Tata Consultancy Services Ltd
Hyderabad
09.2020 - 05.2023
- Monitored application performance metrics, and made adjustments to improve reliability.
- Debugged and repaired application issues.
- Conducted thorough testing and debugging to ensure optimal application performance.
- Deployed patches or updates for existing applications, following change management guidelines.
- Optimized application process flow to improve performance.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Optimized applications for maximum speed and scalability.
Education
Bachelor of Technology - Computer Science And Engineering
Vignan's Institute of Information Technology
Visakhapatnam09-2020
Intermediate Certificate - Maths, Physics And Chemistry (MPC)
Sri Chaitanya Junior College
Anakapalle04-2016
High School Diploma -
Bhashyam High School
Visakhapatnam03-2014
Skills
- ServiceNow
- MIM
- SNOW
- ITSM
- OMT
- Agile methodologies
- Root cause analysis
- Hardware troubleshooting
- Software installation
- Escalation management
Affiliations
- Loves to play cricket, football and badminton.
- Loves to watch Anime.
Certification
- Microsoft Fundamentals Az-900.
- ITIL fundamentals.
Accomplishments
- Awarded as the Star Performer of the Year for two consecutive years in TCS (2020-2022)
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Associate
Deloitte Ltd
05.2023 - Current
Systems Engineer
Tata Consultancy Services Ltd
09.2020 - 05.2023
Bachelor of Technology - Computer Science And Engineering
Vignan's Institute of Information Technology
Intermediate Certificate - Maths, Physics And Chemistry (MPC)
Sri Chaitanya Junior College
High School Diploma -
Bhashyam High School
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