Kokilavani Kumaradevan
Summary
Experienced professional with a background in Information Technology and proven expertise as a Business Analyst. Seeking a role as a Business Solutions Analyst to leverage analytical skills and drive business growth through innovative solutions. Passionate about identifying opportunities for improvement and implementing strategic initiatives to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Kinara Capital
12.2021 - 07.2024
- Identied and addressed over 50 change requests across LOS, LMS domains, RPA, and Zoho Creators ensuring smooth loan disbursements and business processes
- Implemented a Change Management System (CCMS), streamlining the change request process to help team members adapt to changes eectively
- Developed the Asset Disposal Module (ADM) to track IT/Non-IT assets, standardizing TAT and escalation processes to reduce manual eorts and coordination
- Oversaw the complete development process of the Liability Management application, coordinating with vendors from inception to implementation
- Supported QA/Development for the Employee Rewards & Recognition Platform (Empuls), enhancing company culture and digitizing the workplace
- Automated manual processes with 8 RPA Bots, achieving a 99% accuracy rate and a 30% increase in process eciency.
Vendor Management Coordinator
Frontier Business System Pvt Ltd
08.2020 - 12.2021
- Managed vendor tickets for infrastructure issues, ensuring timely closures and SLA reconciliation
- Tracked and reported IT budget and expenses, generating comprehensive reports for internal IT tickets and ensuring timely ISP renewals for branch oces
- Coordinated vendor meetings, prepared notes and minutes of meetings (MOM) for eective progress tracking with internal stakeholders
- Prepared detailed reports to identify SLA breaches and took immediate action to ensure ticket closure with 100% accuracy.
Business Development Manager
Surakshaa Tech Services
03.2019 - 07.2020
- Documented customer inquiries and comments promptly to facilitate resolution between the billing department and customers
- Managed daily paperwork for credit card processes and tracked monthly performance
- Promoted sales oers to customers, enhancing average customer accounts and increasing company revenue
- Developed plans, forecasted sales targets, and projected growth through team meetings and market analysis.
Business Development Executive
Aspire Medicare Service Pvt Ltd
01.2018 - 02.2019
- Monitored budgets, prepared reports, and maintained medical and sta records to ensure accurate record-keeping for POs, invoices, and payments
- Tracked medical and oce supplies, achieving sales revenue goals for new client acquisition
- Scheduled and arranged client appointments and calls.
Education
B Tech in Information Technology - undefined
Sree Sowdambika College of Engineering
05.2016
Skills
- BRD, FRD & FSD
- Agile methodologies & Requirement gatherings
- UAT & SIT Testing and Test case scenarios
- Wire-frames & Process flow
- Jira
- MySQL
- SDLC
- Advanced Excel
Certification
- Certified Business Analysis Professional (CBAP)
- Software Testing - Qspiders
- Microsoft SQL for Beginners
- Uipath PRA Developer
Accomplishments
- Recognized as a Strong Performer
- Honored as a Strong Performer for exceptional performance during the annual review at Surakshaa Tech Services.
Projects
Asset Disposal System, 08/01/23, 02/01/24, Implemented the Asset Disposal Module in Zoho Creator to remove long-term assets from the company's accounting records, offering cost savings, data security, and environmental benefits., Gathered requirements, conducted research, prepared requirement documents, and designed wireframes and workflows aligning with Zoho Creator feasibility., Coordinated with end-users for requirement clarifications, updating documents based on internal discussions., Created user stories based on system navigation and stakeholder requirements., Conducted BRD, workflow, and wireframe walkthroughs for business, development, and testing teams, offering support from project initiation to closure.
Timeline
Business Analyst
Kinara Capital
12.2021 - 07.2024
Vendor Management Coordinator
Frontier Business System Pvt Ltd
08.2020 - 12.2021
Business Development Manager
Surakshaa Tech Services
03.2019 - 07.2020
Business Development Executive
Aspire Medicare Service Pvt Ltd
01.2018 - 02.2019
B Tech in Information Technology - undefined
Sree Sowdambika College of Engineering
- Certified Business Analysis Professional (CBAP)
- Software Testing - Qspiders
- Microsoft SQL for Beginners
- Uipath PRA Developer
Similar Profiles
Viral. Ratilal. ShahViral. Ratilal. Shah
Divisional Manager – Project Lead at Kinara CapitalDivisional Manager – Project Lead at Kinara Capital
Nithish SridharNithish Sridhar
Talent Acquisition Specialist at Kinara CapitalTalent Acquisition Specialist at Kinara Capital
Satish Kumar JekkySatish Kumar Jekky
Financial Reporting Analyst at Kinara Capital Private LimitedFinancial Reporting Analyst at Kinara Capital Private Limited