Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Komal Dogra

New Delhi

Summary

Versatile Senior Relationship Manager with 3.5 years of experience networking with stakeholders of companies such as vendors, customers and clients. In-depth knowledge of CRM practices, risk analysis and business process improvement. Well-versed in forging strategic partnerships to drive revenue and acquire customers. Collaborative individual focused on increasing market share and exceeding client needs.

Overview

6
6
years of professional experience

Work History

Executive Relationship Manager

Policybazaar.com
Gurgaon
07.2021 - 04.2023
  • Providing support to domestic and international clients over calls, chat and emails.
  • Taking care of L2 escalations and priority cases.
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Identified customer needs by asking questions and advising on best solutions.

Executive Relationship Manager

Pinelabs
Noida
02.2020 - 06.2021
  • Coordinating with the merchant to make the transactions happen on dead POS.
  • Providing training & support to new merchants about the product to make the business relation fruitful.
  • Coordinating with the bank to ease the merchant TID configurations and transitional issues.
  • Coordinating with the backend team for services amendments as per merchant needs for their retentions and business.

Placement Executive

Ducat
Noida
04.2019 - 01.2020
  • Interacting with students for guiding with better courses to apply
  • Maintain data base of potential recruiters.
  • Meet HR of various organization and maintain good relations with them to explore avenues for placement/Internships.
  • Generate report on excel of the data of students registered.
  • Maintaining industry interaction to create opportunities for internships and placement for students.

Marketing Manager

Redspice Entertainment
New Delhi
06.2017 - 07.2019
  • Handling all the marketing - related work.
  • Dealing and following up with the clients.
  • Arranging meetings and making phone calls for feedback.
  • Handling all the online promotions field activities
  • Organizing events and arranging all the requirements needed by the clients.

Education

Bachelor of Arts -

College of Vocational Studies
New Delhi
10.2023

High School Diploma -

Evergreen Public School
Vasundhara Enclave
03.2017

Skills

  • Business Development
  • Strategic Planning
  • Customer Engagement
  • Market Research
  • Customer Interaction

Accomplishments

  • Recognized as Employee of the Months for outstanding performance and team contributions in Policybazaar.com for 1 year

Timeline

Executive Relationship Manager

Policybazaar.com
07.2021 - 04.2023

Executive Relationship Manager

Pinelabs
02.2020 - 06.2021

Placement Executive

Ducat
04.2019 - 01.2020

Marketing Manager

Redspice Entertainment
06.2017 - 07.2019

Bachelor of Arts -

College of Vocational Studies

High School Diploma -

Evergreen Public School

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Komal Dogra