KOMAL MATHUR

Company Overview: India’s largest online marketplace for automotive spare parts, providing a vast range of components to customers and workshops nationwide

• Managed end-to-end logistics, including daily material pickups and dispatches; coordinated with porters, vendors, and accounts to ensure timely vendor pickups and seamless operations.
• Streamlined process flows by implementing advance payment tracking and progress reporting, improving order fulfillment speed and material release efficiency.
• Successfully recovered ₹96,312 in credit notes from “on-hold” investigations dating back to April 2022, converting previously considered dead SKUs into realized financial gains.
• Maintained proactive dispute tracking, monitored pending credit notes in real time, and escalated issues via email, WhatsApp, and phone calls to resolve discrepancies and ensure warehouse/material reconciliation.
• Reactivated and retained high-volume vendors (e.g., Rose Industry, Tanmay Trader, Sheen & Shine) who had paused dispatches for over three months, restoring supply chain continuity.
• Enhanced pricelist and stock accuracy by communicating directly with vendors, supporting internal teams with accurate daily pricing and product data.
• Collaborated effectively with customer service, accounts, and the warehouse teams to reconcile ledgers, update inventory portals, and improve invoicing workflows—driving efficiency and transparency.
• Optimized data accuracy in regional invoice registers, ensuring all Delhi‑region invoices were properly flagged and recorded without exception.
• India’s largest online marketplace for automotive spare parts, providing a vast range of components to customers and workshops nationwide

Company Overview: A company focused on transforming the supply chain financing through technology.

• Part of the Operations team in Supply Chain Financing, where I play a key role in driving end-to-end process resolution.
• Act as a strategic link between vendors and customers, ensuring seamless coordination from Purchase Order (PO) placement to material delivery.
• Partner with internal cross-functional teams to understand customers' goals and key performance metrics, and exceed those goals throughout the customer lifecycle.
• My responsibilities include managing order execution, resolving operational issues, and facilitating smooth communication across stakeholders to support timely and efficient supply chain performance.
• Participate in onboarding activities and product demonstrations post-purchase.
• Organize and orchestrate cross-functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
• Perform QBR and Service Reviews to ensure customer goals are being met. Drive customer participation and attendance in business-related events, webinars, or other promotional activities.
• Be the voice of customers back to our Product organization, communicate trending customer feedback and ideas.
• Drive cross-team and cross-department projects to develop and improve processes, ways of work, tools, and metrics.
• Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices.
• A company focused on transforming the supply chain financing through technology.

Company Overview: A company that provides professional equipment and tools

• Instant Enquiry generation (Price availability, sales discount, Quotation Generation, Sales Orders & job Work Orders and Customer Complaints, SAP Management)
• Instant Order Processing (Customer Negotiation, PI Generations)
• Instant Re-order processing (Organization of customer item list, settled discounts)
• After-sales calls and feedback.
• Availability of high-quality samples in own showroom
• Samples Availability and Presentation
• MIS Analysis and Reports
• Generating reports of Open Complaints, Closed Complaints, Customer Feedback, and Market Research.
• Daily In-Stock Inventory Report.
• A company that provides professional equipment and tools

Company Overview: A logistics and e-commerce company

• Implementation of new key initiatives for best customer experience
• MIS report sharing and performance monitoring
• Social media escalation complaint resolution on time for better customer experience
• Sale period or any other challenges in delivery preventive action on time.
• A logistics and e-commerce company