Komal Pange
Mumbai
Summary
Operations professional with over 18 years of experience in salon, wellness, and hospitality sectors. Proven track record in managerial roles, executing actionable strategies and optimizing resource management to achieve business goals. Expertise in leading cross-functional teams, strategic planning, and decision-making that fosters organizational growth. Achievements include notable enhancements in productivity, cost efficiency, and team performance.
Overview
19
19
years of professional experience
Work History
Area cluster Head
VLCC Limited
08.2024 - Current
- Oversaw operations across multiple clinic locations within the assigned cluster to ensure consistent service excellence and adherence to brand standards.
- Led and managed clinic managers and staff, driving performance, team development, and operational efficiency.
- Achieved revenue targets by implementing strategic sales initiatives, cross-selling cosmetic services, and optimizing client retention.
- Monitored KPIs such as client satisfaction, treatment outcomes, staff productivity, and cost control.
- Conducted regular audits to ensure compliance with health, safety, and regulatory guidelines.
- Coordinated with marketing teams to execute local campaigns, promotional events, and brand-building activities.
- Provided training, mentorship, and support to clinic teams to maintain high standards of service delivery and customer care.
- Analyzed market trends and competitor performance to identify business opportunities and areas for growth.
Area sales manager
JB skin care pvt Ltd.(Repechage + Voesh)
01.2024 - 07.2024
- Reporting to the Managing Director of the company on a daily basis
- Accountable for meeting or exceeding sales goals set by the company
- Identifying new market opportunities, developing strategies to enter new markets, and increasing market share within existing territory
- Recruiting, training, and managing a team of sales representatives. Providing leadership, motivation, and support to ensure the team meets its objectives.
- Sets brand planning calendar, coordinates cross functional activities and timely execution of calendar
- Representing Repechage at Key exhibition and events
- Tracking sales performance against targets, analyzing sales data, and implementing corrective measures as needed
- Building and maintaining strong relationships with key customers and distributors. Addressing customer concerns and ensuring high levels of customer satisfaction.
- Keeping abreast of market trends, competitor activities, and industry developments. Using this information to adjust sales strategies and stay ahead in the market.
- Providing regular reports to higher management on sales performance, market trends, and other relevant metrics.
Manager - Sales and Operation
Lloyds Luxuries Ltd., Truefitt & Hill + Mary Cohr
09.2022 - 09.2023
- Responsible for managing Retail Operations for two brands and a total of 26 + outlets under the umbrella of Lloyds Luxuries Ltd
- Reporting to the Managing Director of the company on a daily basis
- Supervising and maintaining S.O.Ps across salons
- Conducting interviews of new candidates joining at salons
- Conducting trainings for new joinees and refreshers for existing employees
- Managing inventory allocations for Barbershops and Salons across India
- Maintaining relationships with Franchisees in order to streamline business operations as per regulations laid down by the Brand
- Managing customer escalations and successfully controlling the same
- Creating reports for stock consumptions and audits conducted across the salons
- Coordinating operations for new store launches
- Conducting orientations for Sr. Managerial hires and new franchise owners
- Supervising salon performance on a weekly basis and motivating managers to meet business targets
- Conducting weekly/bi-weekly meets with Store Managers in order to keep track of business and possible challenges
Manager - Sales and Operation
Lloyds Luxuries Ltd. Mary Cohr
05.2019 - 09.2022
- Promoting and cross selling products and services of the salon.
- Organizing promotions to boost sales, increase awareness in the local area through partnering with various business in the locality.
- Establishing brand associations in order to drive footfalls and sales for the salon
- Establishing B2B associations and nurturing the same to meet business objectives
- Reporting to the C.O.O & Director for Operations & Marketing assignments
- Creating monthly sales reports and presenting the same to the management
- Responsible for maintaining S.O.Ps of business laid down by the brand
- Conducting interviews of joining candidates
- Managing relationships and appointments of clients
- Managing relations with vendors in order to ensure continuous supply of necessary consumables
- Analyzing business performance and obtaining insights on a regular basis
Manager - Sales and Operation
Lloyds Luxuries Ltd., Truefitt and Hill, Kemps Corner
Kemps Corner
03.2015 - 05.2019
- Conducting Pan-India training for all new joiners in the Sr. Manager, Manager, Asst. Manager and Executive Positions
- Piloting new store/salon openings across the country from training, coordinating with various departments, setting up the new store/salon, hiring, and smoothly launching the new salon.
- Conducting monthly audits of various stores pan-India
- Executed various orientation programs for franchise owners
- Conducting Pan-India camera audits on a monthly basis
- Expanded the sale of the retail products by bringing in new C-Companies onboard.
Salon Manager
Juice Hair Marketing Pvt. Ltd., Juice Salon, Colaba
Colaba
12.2013 - 02.2015
- Managing the day's appointments and taking new appointments for future dates.
- Conducting monthly stock audits for all the floor and retail products.
- Handling staff shifts and offs on a weekly basis.
- Delivering the best salon experience to each client and keeping them satisfied with their services.
- Handling the grievances and complaints of clients and providing the best possible solution.
- Collecting payments from clients and maintaining a record for the day's end.
- Conducting daily checks to maintain the SOPs of the salon.
- Promoting and cross selling products and services of the salon.
Salon Manager
Eyecatchers Salon & The Thai Spa, Phoenix Mills, Lower Parel
Lower Parel
01.2011 - 12.2013
- Created and maintained metrics and goals to improve customer satisfaction.
- Managing the day's appointments and taking new appointments for future dates.
- Conducting monthly stock audits for all the floor and retail products.
- Delivering the best salon experience to each client and keeping them satisfied with their services.
- Increased the salon's business by 25% by improving the salon's services, streamlining the operations processes and dramatically improving the client satisfaction
- Collecting payments from clients and maintaining a record for the day's end.
- Conducting daily checks to maintain the SOPs of the salon.
- Promoting and cross selling products and services of the salon.
Asst. Salon Manager
Runah's Salon
01.2007 - 12.2010
- Managing the day's appointments and taking new appointments for future dates.
- Delivering the best salon experience to each client and keeping them satisfied with their services.
- Collecting payments from clients and maintaining a record for the day's end.
- Conducting daily checks to maintain the SOPs of the salon.
Education
PGDM-HB - MARKETING
Welingkar Institute
MumbaiBachelors of Commerce -
Lala Lajpat Rai College
MumbaiCertification in Skincare Treatment and Product -
Mary Cohr
FranceSkills
- Operational management
- Sales strategy
- Performance analysis
- Customer relationship management
- Staff training and development
- Market trend analysis
- Team leadership
- Problem solving
- Effective communication
- Decision making
Timeline
Area cluster Head
VLCC Limited
08.2024 - Current
Area sales manager
JB skin care pvt Ltd.(Repechage + Voesh)
01.2024 - 07.2024
Manager - Sales and Operation
Lloyds Luxuries Ltd., Truefitt & Hill + Mary Cohr
09.2022 - 09.2023
Manager - Sales and Operation
Lloyds Luxuries Ltd. Mary Cohr
05.2019 - 09.2022
Manager - Sales and Operation
Lloyds Luxuries Ltd., Truefitt and Hill, Kemps Corner
03.2015 - 05.2019
Salon Manager
Juice Hair Marketing Pvt. Ltd., Juice Salon, Colaba
12.2013 - 02.2015
Salon Manager
Eyecatchers Salon & The Thai Spa, Phoenix Mills, Lower Parel
01.2011 - 12.2013
Asst. Salon Manager
Runah's Salon
01.2007 - 12.2010
PGDM-HB - MARKETING
Welingkar Institute
Bachelors of Commerce -
Lala Lajpat Rai College
Certification in Skincare Treatment and Product -
Mary Cohr