To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,Business Operations Skills excellent time management and problem-solving skills.
Hi, I’m
Komal Sule
Business Operations
Mumbai
Summary
Overview
19
years of professional experience
Work History
KOMAL MANISH SULE
ASSOCIATE MANAGER, CONSULTING BUSINESS OPERATIONS
01.2020 - Current
Job overview
- Establish process automation, standardization and process efficiency
- APAC POC for Global projects on process & tool enhancements that drive efficiency
- Conducting enablement’s in APAC on new processes/Tools for adoption
- Focussing on Utilization of Resources
- Ensuring Compliance to the business operations with company's policies & procedures
- Managing and maintaining revenue, cost, margin’s, targets, actuals, headcounts, soft credit transfers etc ( ~60-90 active projects)
- Ensuring time sheet compliance by resources and Project Managers
- Collaborate with cross-functional teams, including sales, delivery, and finance, to ensure successful project delivery and profitability
- Develop and manage project budgets, track project financials, and analyze profitability to ensure that projects meet targets
- Mentor and train team members, providing guidance and support for professional development.
- Monitor the final revenue close activities for APAC working closely with Project accounting Team
- Support the audit (Internal & External)
- Manage escalations with Accounts receivables and Payables for any client & Vendor related queries.
Red Hat India Pvt. Ltd
Program & Project Manager
01.2018 - 01.2020
Job overview
- Collaborating with Service delivery managers, resource managers, project managers on timesheets and resourcing of consultants
- Timesheet & Time entry compliance
- Established smooth Revenue & Cost management process
- Collaborate with vendors on getting quotations & following it through the delivery of work ensuring timely payments
- Ensuring process carried is in accordance to company's policies & procedures
- Project Lifecycle Management (Extension, Swap, closure)
- Managing the CSAT ( Customer Satisfaction )
- Managing and maintaining resource assignments, billability and time compliance.
- Quarterly attainment of Revenue, Cost & Margins are aligned with regional forecast.
Customer Data Operations Analyst
06.2010 - 01.2018
Job overview
- Sales support on Account creations, data maintenance, account merging, purging and cleansing,
- Account hierarchy, tagging and mapping data across systems
- Support to Sales operations on reporting’s and dashboard cleansing
- Looked after data maintenance for India and its neighbouring countries like Sri Lanka, Nepal,Bangladesh etc
- Working very closely with APAC Team as well as cross departments in IN and APAC/Global to ensure alignment on the processes and ensure smooth carry out of the activities
- Active participant in all UAT’s for the region for all the enhancements that take place across the systems.
- Help IN Quarter & OUT Quarter numbers to management. Work on Quarterly attainment reports for India based sales representatives.
VIRTUAL ILLUSION PVT LTD
ADMINISTRATIVE EXECUTIVE
01.2009 - 01.2010
Job overview
- Carried out data entry into customer database for purpose of recording on client’s quotations, orders & invoices
- Keeping record of purchase order, payments/payouts
- Follow-up for payments from Clients
- Being in charge of training new recruits
- Maintaining Utility records
- Generating MIS reports for VP review.
ENVIROCARE LABS PRIVATE LIMITED
ADMINISTRATIVE ASSISTANT
01.2008 - 01.2009
Job overview
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
BIRLA SUN LIFE INSURANCE COMPANY
INSURANCE ADVISOR
01.2004 - 01.2006
Job overview
- Meeting clients and pitching them various available insurance plans
- Helping clients to select appropriate plans for them
- Collection of premium cheques from customers and submitting same in branch, follow up on premium payment.
Education
K.J.
Somaiya College of Arts & Commerce
B.com from Banking and Insurance
University Overview
GPA: 77%, Project on “Mergers & Acquisitions in the Banking Sector” in the Vth, Project on “LIC Losing its market Share- A Revival Strategy” in the VIth
K.J.Somaiya College of Arts & Commerce
H.S.C
University Overview
GPA: 69
I.E.S’s School
S.S.C
University Overview
GPA: 67
Skills
- Consulting Operations Management
- Cross-functional Team Leadership
- Budget Management
- Profitability Analysis
- Communication Skills
- Project Management
- Resource Management
- Issue Resolution / Troubleshoot
Accomplishments
Accomplishments
- League of Legends- Xtra Mile Award Winner
- Top Gun award winner in APAC (First ever from Operations Team) at Red Hat India Pvt Ltd
- Successfully managed large projects like R12, C360, Customer Data Hub, GST
- APAC Incredible Striker Award for the successful Project Launch and Adoption - "Enhanced Time Management”
- Global Recognition on PSA 42R Project Rollout and adoption in APAC.
Timeline
ASSOCIATE MANAGER, CONSULTING BUSINESS OPERATIONS
KOMAL MANISH SULE
01.2020 - Current
Program & Project Manager
Red Hat India Pvt. Ltd
01.2018 - 01.2020
Customer Data Operations Analyst
06.2010 - 01.2018
ADMINISTRATIVE EXECUTIVE
VIRTUAL ILLUSION PVT LTD
01.2009 - 01.2010
ADMINISTRATIVE ASSISTANT
ENVIROCARE LABS PRIVATE LIMITED
01.2008 - 01.2009
INSURANCE ADVISOR
BIRLA SUN LIFE INSURANCE COMPANY
01.2004 - 01.2006
K.J.
Somaiya College of Arts & Commerce
B.com from Banking and Insurance
K.J.Somaiya College of Arts & Commerce
H.S.C
I.E.S’s School
S.S.C