Established sound and measurable system of KRA based growth evaluation
Head of HR
STAGE 3
Gurgaon
09.2022 - 01.2023
HR Policies- Creating processes to ensure compliance and legal cooperation for 3 divisions.
Employee Life Cycle Management & improvements for 150 employees.
Job Design & Hiring- Job Development & Hiring strategies to attract & retain desired talent pool
Conflict Management- Managing teams and stakeholder partnerships and re-aligning performance objectives. Achieved 50% improvement in process efficiency.
Established Labor law compliance
Head of HR
Brainpan Digital Pvt. Ltd
Gurgaon
09.2016 - 08.2022
Established HR Policies and processes to enable compliant employee based culture
Performed HR Strategies that increase Business and Talent Capital Goals
Analyze data in partnership with HR group to develop solutions, programs, and processes 100% measurable growth ratio
Stakeholder alignment, conflict resolutions and prioritizing function requirements
Creating sustainable people practices and cultural values
Achieved 2x growth curve in Talent Capital Goals within couple of years.
HR INTERN
Brainpan Studio LLP.
Gurgaon
09.2016 - 12.2016
Research and development of HR Policies and Payroll
Increased Business Model Canvas effectivity establishing Talent Capital goals & Objectives
Entrepreneur & Head Baker
Moffins
Gurgaon
03.2014 - 08.2015
Reached a MRR of 150k, learnt how to build a business most importantly learnt what not to do.
Sr. Customer Experience & SAAS
BPTP Ltd
Gurgaon
05.2013 - 02.2014
Managing and executing customer related concerns and Email escalations through complete coordination with Project management, Quality management & contract administration teams
Sr. Credit Specialist
American Express
Gurgaon
03.2010 - 04.2013
Maintaining Credit records for more than 1000 clients and ensuring credit compliance for US customers
Managing Soft Party Collections, Upselling and Upgrading Credit cards for Elite Audience Segment.
Performed 90% profitability metric for the company
Asst. Media Planner
MediaCom India Pvt. Ltd
New Delhi
08.2008 - 01.2010
Media planning and analytics across TV/Print/Radio
Education
MBA - Human Resources Management
Liverpool John Moores Univesity
Online (UK)
01.2020 - 08.2022
Business Management, Marketing & Support, Process Management
IMT
Online (Ghaziabad)
12.2020 - 10.2021
PGDEM - Electronic Media Central
GGS Indraprastha University
Delhi
07.2007 - 07.2008
Bachelor of Arts - English
Delhi College of Art & Commerce
New Delhi
07.2004 - 06.2007
Skills
HRIS
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Black belt in Karate
An 8 year training on discipline, consistency, resilience and strive for excellence
Timeline
Head HR
Pathways World School
01.2023 - 07.2023
Head of HR
STAGE 3
09.2022 - 01.2023
Business Management, Marketing & Support, Process Management