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Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteOpen to relocation: Yes
Open To Work
KOUSHIK SINHA
Asansol
Work Preference
Summary
Dynamic Order To Cash Operation Analyst with expertise in cash application and billing at Accenture Solutions. Proven track record in enhancing process efficiency and compliance, while fostering team collaboration. Skilled in SAP T-codes and adept at problem-solving, I drive results through effective stakeholder management and continuous process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order To Cash Operation Analyst
Accenture Solutions Pvt. Ltd.
Gurugram
10.2024 - Current
- Created invoices reflecting exact services rendered, itemized details, and appropriate billing codes.
- Reviewed billing data regularly to ensure compliance with all contract clauses and SLAs.
- Resolved billing discrepancies and addressed customer inquiries regarding contract interpretation to enhance client satisfaction.
- Communicated billing details, contract updates, and adjustments to clients to ensure transparency and alignment.
- Tracked and recorded contract-related billing information, including service usage and payment history.
- Analyzed pricing models, volume discounts, service tiers, and billing conditions in contracts to ensure accurate billing.
- Oversaw subscription services, managed services, and healthcare provider contracts.
Assistant Manager
Genpact India Pvt. Ltd.
Kolkata
12.2016 - 09.2024
- Acquired comprehensive knowledge of order-to-cash operations, specializing in cash application and billing.
- Facilitated timely allocation of work among team members to optimize productivity.
- Executed daily audits and captured data to enhance process control and support reporting.
- Collaborated with collections, PTP, and RTR teams to achieve process targets and KPIs.
- Identified automation solutions, reducing manual efforts and enhancing operational controls.
- Managed client escalations, documented payment allocation errors for resolution, and tracked progress.
- Led implementation of High Radius project, improving credit card payment allocation efficiency.
- Mentored new team members and addressed personnel management challenges to foster team development.
Operations Executive
Sun Knowledge Pvt. Ltd.
Kolkata
12.2014 - 10.2016
- Coded medical services, procedures, diagnoses, and treatments to ensure compliance and accuracy.
- Submitted invoices to facilitate timely payment processing and maintain cash flow.
- Corrected rejected claims and tracked payments to ensure prompt resolution.
Education
MBA - Finance & Marketing
Accurate Institute of Management & Technology
Greater Noida06-2014
Bachelor of Commerce - Accounting
Bidhan Chandra College
Asansol07-2012
ISC - Commerce
Assembly of God Church
Asansol05-2009
ICSE - Commerce
Assembly of God Church
Asansol05-2008
Skills
- Cash application and billing expertise
- Invoice processing
- Billing review
- Payment monitoring
- Contract compliance
- Proficient in SAP T-codes
- Microsoft Office Suite proficiency
- Operations management excellence
- Process improvement
- Problem solving
- Data Accuracy Focus
- Stakeholder management
- Team building and collaboration
- Training and mentoring
- Quick learning and adaptability
Accomplishments
- Six sigma Green Belt Certification completed on process improvisation
Certification
- Certificate in Professional Skills for IT Data Entry, NIIT
- Certificate in ERP (Financial Accounting) using Advanced Excel & Tally, NIIT
- Green Belt Certified
HOBBIES AND INTEREST
- Photography
- Cooking
- Gaming
- Music
Languages
- English, Bengali, Hindi
- English
PROJECTS
BPMS LIVE PROJECT FOR CASH APPLICATION VSM FOR CASH APPLICATION
AWARDS
- Received back-to-back 4 Awards from Genpact as Best Performer for smoothening the cash application process
- Appreciated by Client for the contribution of efforts to run the process smoothly and driving it to the right direction
PERSONAL INFORMATION
Father Name: Subrata Sinha
Date of Birth: 22nd November, 1987 Nationality: Indian
Marital Status: Married
Timeline
Order To Cash Operation Analyst
Accenture Solutions Pvt. Ltd.
10.2024 - Current
Assistant Manager
Genpact India Pvt. Ltd.
12.2016 - 09.2024
Operations Executive
Sun Knowledge Pvt. Ltd.
12.2014 - 10.2016
MBA - Finance & Marketing
Accurate Institute of Management & Technology
Bachelor of Commerce - Accounting
Bidhan Chandra College
ISC - Commerce
Assembly of God Church
ICSE - Commerce
Assembly of God Church