Summary
Overview
Work History
Education
Skills
Internship
Activities
Training And Skills - Program
Timeline
AccountManager

Leena

Order to Cash Operation Analyst
New Delhi

Summary

Dynamic professional with extensive experience collaborated with European, Australian, and US-based clients across diverse sectors, including biotechnology, aerospace, and financial services. Expertise in managing order creation and customer master data within supply chain operations, effectively engaging multiple stakeholders to drive project success. Skilled in utilizing industry-leading tools such as SAP EVT and Salesforce CIR forms to streamline processes and enhance operational efficiency. Committed to delivering exceptional results in fast-paced environments while fostering strong relationships with clients and partners.

Overview

6
6
years of professional experience

Work History

Order to Cash Operation Analyst

Accenture
07.2022 - Current
  • Company Overview: Experience in SAP and Salesforce Supply chain (Order to Cash) for the European based world's largest independent biotechnology
  • Tools: SAP, Salesforce, EVT, CIR
  • Order Creation, Customer master data set-up, RMA, multiple stakeholders communicator for more than 23 countries
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.


Process Associate

Capgemini
06.2021 - 06.2022
  • Company Overview: Experience in SAP Supply chain (Order Management) for the US based world's largest Aerospace MNC.
  • Platform and Tools: SAP, IMS, Zendesk
  • Industry: Global Aerospace Company
  • Sales Order, Quote creation, Order cancellation, Order Status, RMA, Expedite orders, Refund as per order request, Inventory shelf life check.
  • On-boarded new customers to ordering platform.
  • Providing post-order analysis and periodic service status report.
  • Enter orders in SAP, monitor and resolve order and interface issues.


Process Associate

Genpact
03.2019 - 06.2021
  • Company Overview: To manage Financial Operations for the Australian Bank under the Life Insurance department.
  • Platform: Earthrise (BTep), Citrix, Cloas (Mainframe) and GUI
  • Industry: Insurance
  • Deal with the Insurance policies of the customer.
  • Process requests as per Customer need after KYC.
  • Cancellation, Quotation, Policy Amendments.
  • Trainer in different workflows.

Education

Bachelor of Business Administration - Banking and Insurance

Maharaja Surajmal Institute, IP University
05.2018

Senior Secondary - Commerce

Delhi (CBSE Board)
05.2015

Secondary - undefined

Delhi (CBSE Board)
05.2013

Skills

Forecasting skills

Internship

Kotak Mahindra Bank, Delhi, 


Worked on a project titled 'Marketing Line of Kotak Mahindra Bank'., Gained hands-on experience of customer dealing through interaction with various bank employees.

Activities

Attended seminar at SEBI VISIT on 'FINANCIAL EDUCATION PROGRAM'.

Training And Skills - Program

Apprenticeship Training Programme, Genpact, Gurugram, Haryana, 


 The training program consisted of classroom and virtual sessions and the on-the-job training which includes Customer, Technical, Industrial Skills, etc., Excellent organizational skills and demonstrated ability to complete detailed work accurately., Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).

Timeline

Order to Cash Operation Analyst

Accenture
07.2022 - Current

Process Associate

Capgemini
06.2021 - 06.2022

Process Associate

Genpact
03.2019 - 06.2021

Senior Secondary - Commerce

Delhi (CBSE Board)

Secondary - undefined

Delhi (CBSE Board)

Bachelor of Business Administration - Banking and Insurance

Maharaja Surajmal Institute, IP University
Leena Order to Cash Operation Analyst