Pramila Juliet A

Summary

Ambitious Individual with experience in Order to Cash Domain with SAP ERP system and Oracle 11i & 12 Proficient in the Finance & Accounts Domain with a key strength in Accounts Receivable, Account Payable, collections, Quality assurance and Reconciliation Team

Overview

13

years of professional experience

Work History

ORDER TO CASH OPERATION ANALYST

Accenture solutions pvt. ltd

03.2020 - 05.2025

As a Finance Operational Analyst, my primary roles is collecting the payments from the clients & monitoring accounts to identifying any outstanding payment
Validate & change primary billing contact details
Assist in cash application of payments received against open invoices investigating unpaid payments to ensure payments can accurately apply to correct accounts
Work on daily tickets created by clients regarding invoice disputes, billing, credit issues providing appropriate resolution
Make daily calls to ensure payments are received on time and resolve disputes on delayed payments
Manage Customer account Reconciliation to ensure Companies keep track of their accounts and preventing fraud and major discrepancies.
Managing Monthly Direct debit and Other credit management activities like Refund, Direct debit, credit match using SAP ERP Tool.
Proficient Knowledge in front line collection Team and backline Dispute Team
SME in dispute management activities excellent track record of resolving 154 dispute cases per week varying from medium to critical priority.
Ensuring accurate and appropriate responses to disputes against Freight and V&D invoices
Issuing Credit Note and re-booking/re-issuing new invoice in case of any discrepancies
Re-issuing a new invoice in case of billing or internal error found on reconciliation.
Segregating/Updating type of dispute with respective reason code and blocking releasing dunning to customer.
Regarding all aspects of the Cash Management process, including processing of disputes within TAT, assisting with Customer statement reconciliations.
Accountable for draw up production report, weekly dashboard and taking care of Ad hoc requests on daily basis.
Work closely with team lead and supervisor to support on any additional work and responsibilities
Train, supervise and mentor new team members while providing Process Knowledge and professional development opportunities
Tracking of automation failure that helps QA teams get accurate data management reports
Maintaining daily job Sheet, Allocation of work and tracking the progress of it.

SENIOR PROCESS EXECUTIVE

Cognizant Global Services Pvt

07.2011 - 12.2017

Worked in OTC domain (Account Receivable) and PTP domain (Accounts payable)
Ensured accuracy of cash postings by contacting customers to verify payment remittance details
Review, interpret and discus remittances from clients for data accuracy
Preparing Standard Operating Procedure for the QA Process. Cash Application, Invoice creation, Creation of DM & CM
Extraction of invoice aging report and sending dunning letter to customers
Processing Re-applications and Refunds based on Clients Requests
Performing Quality Check for the Corporate iExpense Report and Corprate Invoices.
Providing Reports to the Onshore on time
Reporting work for Weekly and Monthly

F&A DELIVERY EXECUTIVE ACCOUNTS RECEIVABLE

IBM

01.2010 - 07.2011

Creating Manual Invoice, Debit Memo, Credit memo, Sales Tax adjustment & Credit offset
Processing write offs , applying cash to customer accounts
Monitoring Direct Lockbox Interacting with the client
Ensure all adjustments Refunds, Write-off's; small payment

Education

MBA - HRM

Jain University

01-2025

pursuing

B.Com - undefined

Jyoti Nivas College

01-2009

Skills

Citrix

Oracle 11i & 12R

ESAP

MACH 1

GET PAID

MS-Office, Word, Excel, Power point

Navision

Mainframe

QuickBase

SharePoint

Certification

Emerging Leaders programme

Timeline

ORDER TO CASH OPERATION ANALYST - Accenture solutions pvt. ltd

03.2020 - 05.2025

SENIOR PROCESS EXECUTIVE - Cognizant Global Services Pvt

07.2011 - 12.2017

F&A DELIVERY EXECUTIVE ACCOUNTS RECEIVABLE - IBM

01.2010 - 07.2011

Jyoti Nivas College - B.Com,

Jain University - MBA, HRM