Summary
Overview
Work History
Education
Skills
Hobbies and Interests
KEY STRENGTH
Languages
Accomplishments
Certification
Websites
Timeline
Generic

Sonali Chauhan

Jaipur

Summary

Invoice Processing Analyst with expertise in validating fuel transfer paperwork and executing both manual and automated AOD billing. Proficient in verifying fuel delivery status across multiple terminals using tools such as Tabs for BOL status and OIN dispatch for order confirmation.

Experience in the O2C domain, specializing in accounts receivable as a Cash Application Analyst within the insurance sector, ensuring comprehensive coverage for health, accident, and life.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Order to Cash Operation Analyst

Accenture
Jaipur
04.2024 - Current
  • Proven ability to accurately process invoices, reconcile accounts, and resolve billing discrepancies. Adept at utilizing billing software and systems, with a strong focus on customer service, and timely payment processing.
  • Billing software: Lotus Notes, Fuel Smart.
  • Invoicing: Generating invoice processing, making corrections, and re-billing.
  • Processed and verified invoices for accuracy and completeness, ensuring timely payment processing.
  • Utilized Lotus Notes and Fuel Smart to generate and process invoices, ensuring compliance with company policies and procedures.
  • Correction of the billed invoice to the customer by issuing a credit note and re-billing the new invoices.
  • Maintaining an aging report to work on the oldest item first.

Process Developer

Genpact
Jaipur
12.2018 - 03.2024
  • Have experience in the policy cancellation return process.
  • Responsible for the reversal of return payments that are applied by other teams and makes the Policy Holder informed about it.
  • Cancelling the policy for various reasons (policyholder request, policyholder deceased, etc.).
  • Responsible for processing refunds of unearned premiums on policies.
  • Responsible for the premium application of payments received from policyholders in various forms, such as checks and credit cards.
  • Responsible for the reduction in backlog and maintaining accuracy.
  • Responsible for following up with the other team in case the check is returned dishonored.
  • Handling customer and team queries in a centralized email box.
  • Handling discrepancies with the proper team to get a resolution on time.
  • Deal with the billing team to go through the billing methodology.
  • Cross-trained in payment applications on various individual and group policies (life, health, accident).
  • Specialist in Payment Application, Premium Return, and Policy Cancellations.
  • Responsible for responding to queries and emails received from clients and other teams.

Customer Support Executive

Teleperformance
Jaipur
10.2015 - 10.2018
  • Responded to customer queries via email and phone, ensuring prompt assistance.
  • Resolved customer disputes through thorough research and effective follow-up with service center team.
  • Provided troubleshooting support over the phone and via email to address technical issues.
  • Facilitated replacement devices for customers experiencing recurring problems.
  • Trained team members on best practices for customer service and support.

Education

PGDM - Diploma and Management

Shankara Institute of Technology
Kukas
05.2018

Bachelor of commerce -

Kanoria PG mahila mahavidhalaya
Jaipur
05.2015

Skills

  • Microsoft Office Suite proficiency
  • Excel expertise
  • Invoice processing
  • Billing software
  • Account reconciliation
  • Policy and payment management
  • Problem solving and decision making
  • Effective communication
  • Time management
  • Reporting and analysis
  • Lean Six Sigma methodology

Hobbies and Interests

  • Listening to music
  • Drawing and painting
  • Cooking

KEY STRENGTH

  • Quick learner who can grasp things easily, good problem-solving skills, critical decision-making capabilities, and dedication with an inner drive to succeed and accomplish goals
  • Ability to perfectly plan and execute the given job to perfection, and ability to work effectively, individually as well as in a team
  • Result-oriented, meticulous for details, and strong perception sense
  • Commitment to any job assigned and contributing through an original and innovative mind

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Encore Award for Excellence in Work
  • Client award
  • Bronze award
  • Employee of the month award

Certification

  • Certified trainer at Genpact

Timeline

Order to Cash Operation Analyst

Accenture
04.2024 - Current

Process Developer

Genpact
12.2018 - 03.2024

Customer Support Executive

Teleperformance
10.2015 - 10.2018

PGDM - Diploma and Management

Shankara Institute of Technology

Bachelor of commerce -

Kanoria PG mahila mahavidhalaya

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Sonali Chauhan