Kratika Rajpoot

Working as a Lead Technical Writer, managing a team of writers and overseeing the complete documentation lifecycle—from content creation to publishing alongside product releases. I am responsible for reviewing product training videos, preparing training presentations, and ensuring documentation aligns with release goals and user needs.

• Mentor junior technical writers, supporting their growth through knowledge sharing and skill-building opportunities.
• Create comprehensive release notes to ensure smooth product launches, clearly outlining new features, bug fixes, and known issues.
• Streamline content management by implementing centralized repositories, improving accessibility and minimizing redundancy.
• Establish and manage review processes to ensure efficient, high-quality documentation workflows.
• Produce product training videos to enhance onboarding and end-user understanding.
• Deliver cross-functional training sessions, promoting the value of effective documentation and encouraging collaboration across teams.

• Create documentation using Schema ST4, DITA CMS for consistency and reuse.
• Create new or revise existing deliverables as needed with short release cycles.
• Review and address document issues to enhance usability and improve quality.
• Get all documents tested and ensure that our KPIs are high and consistent.
• Provide training, monitoring and directing new team member in application of best practices and regulatory protocols.
• Ensure that the documents are as per Ericsson standards while being delivered to customers.
• Creation of build for Ericsson product and assisted in release activities.
• Provide support in testing Pilot project of DITA.

• Responsible for creation of Installation manual, Administration manual and User Manual for Salesforce Connector, ServInshight, Lynx and other Salesforce products.
• Responsible for creating Graphic user guide (GUI), Command line interface guide (CLI), and Application program interface guide (API) for Salesforce application.
• Clearly communicate problems and progress to upper management via engaging and artful presentations.
• Get all documents tested and ensure that our KPIs are high and consistent.
• Provide in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
• Enhanced production quality and increased efficiency for business end-users using single sourcing concept.
• Revamped the entire documents and recreated in RoboHelp from word format.
• Idea presented and implemented to create user guide where Graphics Interchange format (GIF) were included.
• Participated in testing activities to get the better user experience.

• Worked closely with design team to obtain information on new and existing products.
• Responsible for creating/updating Customer Product Information manual (CPI) and Support Product Information manual (SPI) for Ericsson product in Digital BSS.
• Conducted technical tool research to publish the documents in different formats.
• Validated results and performed quality assurance to assess accuracy of data.
• Identified and resolved problems through root cause analysis and research.
• Proofread and edited documents to ensure the accuracy of the documentation.
• Provide trainings and support to new joiner.
• Product owner for technical writer team deployed.

• Responsible for creation of Engine Manuals and Aircraft Maintenance Manuals for Rolls Royce engines.
• Authoring technical manuals according to ATA 100, iSpec2200 and S1000D standards.
• Prepared delivery checklists and assisted in automation of linking graphics to technical manuals.
• Contributed in preparing Internal training documents and conducted technical training for fresh recruits.

• Responsible for revision of Engine Manuals and Aircraft Maintenance Manuals for Rolls Royce engines.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used Microsoft Word and other software tools to create documents and other communications.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.