Virtual Customer Support Associate
- Global Customer Engagement: Efficiently managed and resolved inquiries from customers in North America and India, demonstrating cultural sensitivity and adaptability through phone and chat channels, with an average handling time of 4-6 minutes.
- Accelerated Probation Success: Achieved an early graduation from a 5-week probationary period in just 3 weeks, driven by consistently positive customer feedback and outstanding performance.
- Cross-Functional Collaboration: Partnered with internal teams to expedite issue resolution and enhance service delivery, reinforcing a customer-first culture.
- Data-Driven Improvement: Analyzed customer feedback and transactional data to identify improvement areas, contributing to process optimization.