Summary
Work History
Education
Skills
Extra-curricular Activities
Timeline
Generic
Krish  Khemka

Krish Khemka

Pursuing Graduation
New Delhi

Summary

Proven problem-solver and customer service expert, I excelled at Amazon by swiftly resolving North American and Indian customer inquiries, demonstrating exceptional active listening and multitasking skills. Achieved early probation completion in 3 weeks, showcasing teamwork and a commitment to excellence. My data analysis led to significant process improvements, underlining my ability to drive customer satisfaction and operational efficiency.

Work History

Virtual Customer Support Associate

Amazon
Remote
08.2024 - Current
  • Global Customer Engagement: Efficiently managed and resolved inquiries from customers in North America and India, demonstrating cultural sensitivity and adaptability through phone and chat channels, with an average handling time of 4-6 minutes.
  • Accelerated Probation Success: Achieved an early graduation from a 5-week probationary period in just 3 weeks, driven by consistently positive customer feedback and outstanding performance.
  • Cross-Functional Collaboration: Partnered with internal teams to expedite issue resolution and enhance service delivery, reinforcing a customer-first culture.
  • Data-Driven Improvement: Analyzed customer feedback and transactional data to identify improvement areas, contributing to process optimization.

Education

High School Diploma -

N.K Bagrodia Public School
New Delhi, India
04.2001 -

Skills

Customer service

Problem-solving abilities

Active listening

Call management

Teamwork

Multitasking

Extra-curricular Activities

  • Held the role of Literary Secretary and served as an ex-officious member of the Editorial Board for 'Tathagat', the school's annual magazine. Led a team of 8 council members to curate, select, and edit an array of articles, poems, and artwork submitted by students.
  • Managed pivotal school events, including Teachers Day, the Annual Function, and the Investiture ceremony, showcasing leadership and organizational expertise.
  • Directed a cohort a 200+ students in crafting a farewell celebration. Orchestrated comprehensive event logistics, from coordinating decorations to organizing gifts

Timeline

Virtual Customer Support Associate

Amazon
08.2024 - Current

High School Diploma -

N.K Bagrodia Public School
04.2001 -
Krish KhemkaPursuing Graduation