Summary
Work History
Education
Skills
Extra-curricular Activities
Timeline
Generic
Krish  Khemka

Krish Khemka

Pursuing Graduation
New Delhi

Summary

Proven problem-solver and customer service expert, I excelled at Amazon by swiftly resolving North American and Indian customer inquiries, demonstrating exceptional active listening and multitasking skills. Achieved early probation completion in 3 weeks, showcasing teamwork and a commitment to excellence. My data analysis led to significant process improvements, underlining my ability to drive customer satisfaction and operational efficiency.

Work History

Virtual Customer Support Associate

Amazon
New Delhi
08.2024 - Current
  • Global Customer Engagement: Efficiently managed and resolved inquiries from customers in North America and India, demonstrating cultural sensitivity and adaptability through phone and chat channels, with an average handling time of 4-6 minutes.
  • Accelerated Probation Success: Achieved an early graduation from a 5-week probationary period in just 3 weeks, driven by consistently positive customer feedback and outstanding performance.
  • Cross-Functional Collaboration: Partnered with internal teams to expedite issue resolution and enhance service delivery, reinforcing a customer-first culture.
  • Data-Driven Improvement: Analyzed customer feedback and transactional data to identify improvement areas, contributing to process optimization.

Education

High School Diploma -

N.K Bagrodia Public School
New Delhi, India
04.2001 -

Skills

Customer service

Problem-solving abilities

Active listening

Call management

Teamwork

Multitasking

Extra-curricular Activities

  • Held the role of Literary Secretary and served as an ex-officious member of the Editorial Board for 'Tathagat', the school's annual magazine. Led a team of 8 council members to curate, select, and edit an array of articles, poems, and artwork submitted by students.
  • Managed pivotal school events, including Teachers Day, the Annual Function, and the Investiture ceremony, showcasing leadership and organizational expertise.
  • Directed a cohort a 200+ students in crafting a farewell celebration. Orchestrated comprehensive event logistics, from coordinating decorations to organizing gifts

Timeline

Virtual Customer Support Associate

Amazon
08.2024 - Current

High School Diploma -

N.K Bagrodia Public School
04.2001 -
Krish KhemkaPursuing Graduation