Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Srinivas Kasavajjula

Hyderabad

Summary

  • An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Virtual Customer Support Associate

Amazon
06.2023 - 10.2023
  • Investigated and troubleshot customer issues to determine the best course of action.
  • Maintained records of customer interactions and transactions.
  • Collaborated with other departments to resolve complex issues quickly.
  • Resolved customer inquiries in a timely manner.

HR Assistant

Amazon
Hyderabad
05.2022 - 10.2022
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Participated in HR training and workshops to improve skills and knowledge.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Facilitated new hire orientations and employee training sessions.

Intelligence Officer

Intelligence Bureau
Hyderabad
09.2014 - 11.2020
  • Strong research skills to identify, collect, and evaluate data.
  • To make sure that the team adheres to strict deadlines and implements it in the team to get timely results.
  • Successfully managed and executed a range of complex field operations, such as team surveillance and secret inquiries, complying with organizational norms.
  • Delivered training sessions to new recruits about the tradecraft of the organization.
  • Worked with cross-functional teams (Political, Operations, Media) to align intelligence data insights.
  • Direct interaction with the State Police every week for updates.
  • Performed character and antecedents verification of employees selected for sensitive organizations, like the Nuclear Fuel Complex, or for PM security duty.
  • Ran background checks by our team on institutions that apply for foreign funds under the FCRA (Foreign Contribution Regulation Act) to verify if the funds would be used in the interest of the nation.
  • Assigned discreet enquiries to our team on foreigners overstaying or resorting to illegal activities
  • Collated data on Pakistani nationals visiting Hyderabad for various purposes and analyzed the information with further inquiry.
  • Performed Secret Enquiries on Institutions/Organizations suspected of Anti national activities
  • Performed as an immigration officer for one year on deputation.
  • Experience in team management and administration as unit head.
  • Effective interpersonal, professional ethics, and self-motivation skills.
  • Excellent written and verbal communication.
  • Directed and supported field officers who conduct field operational activities.
  • Developed comprehensive strategies for improving information sharing between different agencies.
  • Monitored communication networks for suspicious activity and identified emerging threats.
  • Gathered open-source materials such as news articles, social media posts, and other public documents for use in analysis projects.
  • Reviewed daily intelligence reports from multiple sources to inform senior leadership of current events.
  • Maintained a secure database of sensitive documents related to ongoing investigations.
  • Wrote and presented briefings and reports based on intelligence findings.
  • Gathered and disseminated raw intelligence for real-time analysis and decision-making.

Programmer Analyst

Cognizant Technology Solutions
Hyderabad
08.2009 - 10.2012
  • Designing manual test cases.
  • Executing test cases in QC.
  • Raising and tracking defects in QC.
  • Training new resources on Application
  • Prepare and track weekly status reports.
  • Project 1 - Title: Lloyds Banking Group.
  • Worked closely with quality assurance teams to identify bugs and implement fixes before software release.
  • Collaborated with business analysts to understand project requirements, customer expectations and timelines.
  • A large number of test cases had to be prepared to ensure that extensive testing is done.
  • Project 2 - Title: 20th Century FOX Project Description.
  • FOX Esprit is the channel through which the video and graphic content is streamlined to all the clients of FOX.
  • Essentially, it required testing of different portals in the QA environment.
  • Testing Phases: Design, Build, Execution, Reporting, Analysis.
  • Roles & Responsibilities:
  • Team member, Designing manual test cases, Raising and tracking defects in QC and Executing Test Cases in QC.
  • Training new resources on Application, Prepare and track weekly status reports, Understanding Requirement Specifications and Design Documents.
  • Preparing a detailed test plan, communicating with other team members (Development Team, Technical Support, and Business) in order to resolve the issues, scripting, data preparation for the scripts, preparing the end-of-test report, analyzing and prioritizing performance issues, and defect tracking in Quality Center.
  • Challenges faced: The business requirement kept changing until the execution phase.
  • The pacing calculations were a challenge, as we had to achieve the specified transactions per second through the tests.
  • The inputs given by NFT to the P&C, and ADM teams were very useful in fixing the defects.

Education

B.E - Electronics and Communications Engineering

Sathyabama University
Chennai
04.2008

Intermediate - Math and Science

Gowtham Junior College
Vijayawada
04.2004

Skills

  • Data Analysis
  • Strong critical thinking capabilities
  • Strategic planning and execution
  • Quality assurance
  • Manual Testing
  • Operational Management
  • Workforce and People Management
  • HR
  • Supply management
  • Organizational skills
  • Interpersonal communication
  • Forecasting techniques
  • Supply chain analytics
  • Lean principles
  • Demand planning
  • Supply chain optimization
  • Bug reporting
  • Performance testing
  • Interrogation techniques
  • Interviewing tactics
  • Human resources administration
  • HR policies
  • Administrative support
  • Benefits administration
  • Office administration

Affiliations

  • Always in frontline to initiate or volunteer
  • Won many awards in sports like badminton(Inter-Corporate)and Table-tennis.
  • Very articulative and thrive in an environment of people management.

Certification

  • Certified in Supply Chain Management Course of 100 hours, trained by NIT Jaipur Assistant Professor.

Timeline

Virtual Customer Support Associate

Amazon
06.2023 - 10.2023

HR Assistant

Amazon
05.2022 - 10.2022

Intelligence Officer

Intelligence Bureau
09.2014 - 11.2020

Programmer Analyst

Cognizant Technology Solutions
08.2009 - 10.2012

B.E - Electronics and Communications Engineering

Sathyabama University

Intermediate - Math and Science

Gowtham Junior College

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Srinivas Kasavajjula