Sucharita Sarkar
Bangalore
Summary
Dedicated and customer-focused professional with over 5 years of diverse experience in the aviation and travel industries, & in e-commerce including roles at AISATS (Vistara), Dnata International Pvt. Ltd (Etihad), and in Amazon. Adept at managing customer relations, handling ticketing and reservations, and delivering top-tier virtual support across multiple platforms. Eager to bring my strong interpersonal skills, attention to detail, and problem-solving abilities to a dynamic international airline, ensuring exceptional service, and a seamless travel experience for passengers worldwide.
Overview
6
6
years of professional experience
Work History
Virtual Customer Support Associate
Amazon
Bangalore
08.2024 - Current
- Resolved customer inquiries in a timely manner.
- Responded to customer feedback and suggestions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Followed up with customers after each interaction to ensure satisfaction.
- Identified opportunities to improve customer service processes.
Senior Travel Consultant
Dnata International PVT.LTD (Etihad Airways)
Bangalore
10.2021 - 12.2023
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Conversed with customers requesting service to identify and meet travel needs complementary to requested services.
- Monitored changes in travel reservations and informed clients of any updates or adjustments.
- Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
- Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Customer Service Associate
AISATS ( Vistara )
Bangalore
06.2019 - 03.2021
- Contacted customers about potential service upgrades, new services and account changes.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers regarding needs and addressed concerns.
- Greeted customers and identified their needs.
- Followed policies and procedures to meet or exceed established performance requirements.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Arts
Himalayan Garhwal University
Uttarakhand 12-2022
High School Diploma -
Tripura Board Of University
Tripura05-2018
Skills
- Customer service
- CRM software
- Client communication
- Feedback implementation
- Service improvement
- Travel advisories
- Team collaboration
- Time management
- Active listening
- Microsoft windows and office
- Problem-solving aptitude
- Ticketing systems
- Computer maintenance
- Remote support
- Online chat support
Hobbies and Interests
- Love to meet new people
- Exploring new cultures
- Travelling
- Meditation
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Languages
- English
- Hindi
- Bengali
- Kannada
Personal Information
- Father's Name: Ratan Sarkar
- Mother's Name: Supriya Dey Sarkar
- Date of Birth: 02/07/00
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Virtual Customer Support Associate
Amazon
08.2024 - Current
Senior Travel Consultant
Dnata International PVT.LTD (Etihad Airways)
10.2021 - 12.2023
Customer Service Associate
AISATS ( Vistara )
06.2019 - 03.2021
Bachelor of Arts - Arts
Himalayan Garhwal University
High School Diploma -
Tripura Board Of University