Krishna Hallolli
Whitefield
Summary
- Dedicated customer service professional with 4 years of experience with voice and non-voice (chat & email) support.
- proven track record of resolving complex issues, building strong client relationships, and consistently exceeding performance targets. Skilled in active listening, problem solving, and effective communication.
- Proficient in utilizing customer service software and tools to streamline processes and enhance customer satisfaction. Handle Live chats and outbound calls, Managed e-mail support & chat support, including complaints, queries and escalations. dealt with customer for end-to-end resolution for customer satisfaction with our Services.
Overview
4
4
years of professional experience
Work History
SR Representative Operations
Concentric Daks Services India Private Limited
Bangalore
02.2022 - Current
- Successfully guided customers through basic troubleshooting and setup processes during my tenure
- Handled complaints and customer calmly and professionally
- Provided appropriate solutions to promote continued customer satisfaction
- Handle customer feedback and complaints
- Answered questions about products or services.
Customer service senior executive
Teleperformance India private Limited
07.2020 - 01.2022
- I successfully guided customers through basic troubleshooting setup processes during my tenure.
- Handled complaints and customers calmly and professionally.
- Provided appropriate solutions to promote continued customer satisfaction.
- Handle customer feedback and complaints.
- Answered questions about products or services.
Education
Bachelor of Arts -
Basaveshwar Arts College Bagalkot
12.2018
Government PU College Sulebhavi
12.2015
Skills
- Complaint management
- E-mail management
- Live chat & E-mail support
- Inbound and outbound support
- E-CRM
- Customer Support
- Customer Relations
Accomplishments
- Extraordinary service and delivering a wow interaction with the customer for the month of June 2022 (Concentric)
- NPS (Net Promoter Score) Toper (Concentric) September 2022
- Best performer (Teleperformance India) Jun 2021
Strength
- Confident
- Self motivated
- Adaptability anywhere.
Timeline
SR Representative Operations
Concentric Daks Services India Private Limited
02.2022 - Current
Customer service senior executive
Teleperformance India private Limited
07.2020 - 01.2022
Bachelor of Arts -
Basaveshwar Arts College Bagalkot
Government PU College Sulebhavi
Similar Profiles
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
SONY ASONY A
Senior Representative at Worked with Concentric Services India Pvt. Ltd. for Avalon ProcessSenior Representative at Worked with Concentric Services India Pvt. Ltd. for Avalon Process