DANISH AHMAD
New Delhi
Summary
Personable and dedicated Customer Service Representative with extensive experience in Corporate industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sr Representative Operations
Concentrix
Gurugram
06.2021 - Current
- 2 years 6 months of working experience in BPO backend/Non-voice
- Provide timely and effective support to customer through email and chat, addressing their inquiries, concern and issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized broad knowledge to recommend solutions to potential customers.
- Identified needs of customers promptly and efficiently.
- Built lasting relationships with customers to support sales, service and business operations goals.
Education
12th - Science Education
R M College
Bihar01.2016
10th - Science Education
Manohar High School
Bihar01.2014
Bachelor of Arts - Economics
University of Delhi
03-2020
Skills
- Communication
- Adaptability
- Time management
- Problem solving
- Technical Troubleshooting
- Customer Support
- Customer Relations
- Teamwork
- Work ethic
- Critical thinking
- Leadership
- Speaking
- Understanding
Personal Information
- Father's Name: SHAMIM AHMAD
- Date of Birth: 10/02/1999
- Gender: Male
- Marital Status: Married
Hobbies and Interests
Volunteer work, Technology enthusiast, Strategic planning
Languages
Hindi
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Timeline
Sr Representative Operations
Concentrix
06.2021 - Current
12th - Science Education
R M College
10th - Science Education
Manohar High School
Bachelor of Arts - Economics
University of Delhi
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