Prateek Sharma
Delhi
Summary
Dynamic operations leader with a proven track record at Concentrix Daksh India Pvt Ltd, excelling in customer relations and problem-solving. Successfully trained new hires and led teams to surpass sales targets, fostering strong client relationships and enhancing collaboration. Adept in persuasive selling and business development, driving exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Sr Representative Operations
Concentrix Daksh India Pvt Ltd( Virgin Media and O2) VMO2
Gurgaon
09.2024 - 11.2025
- Resolved technical faults for the customers (broadband issues, functioning of the router, television, and landline).
- Very satisfactory customer experiences by using the AEA Process (Acknowledge, Empathize, and Assurance).
- Conducted thorough training sessions for new hires to ensure a smooth onboarding process.
- Led a team of representatives to achieve sales targets through effective coaching and mentorship.
- Maintained great stacks.
Sales and Support Executive
Uninets Consulting PVT LTD
Gurgaon
10.2022 - 04.2024
- Provided accurate information about products, prices, and services.
- Built relationships with customers to encourage repeat business.
- Provided technical support to customers via email and phone.
- Streamlined communication processes to enhance collaboration among departments.
Education
Bachelor Of Commerce -
Delhi University
Delhi08.2022
12th -
Vivekanand Public School
Delhi10th -
S.t Johns Academy
DelhiSkills
- Customer relations
- Global sales and marketing
- Team player
- Problem solving
Languages
- English
- Hindi
Timeline
Sr Representative Operations
Concentrix Daksh India Pvt Ltd( Virgin Media and O2) VMO2
09.2024 - 11.2025
Sales and Support Executive
Uninets Consulting PVT LTD
10.2022 - 04.2024
Bachelor Of Commerce -
Delhi University
12th -
Vivekanand Public School
10th -
S.t Johns Academy