Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISHNARAJ T B

THRISSUR

Summary

Dynamic professional with a strong background in client relationship management and problem-solving. skilled to operate erp softwares and cash management and billing. Committed to leveraging communication strategies to enhance customer satisfaction and drive business results.

Overview

8
8
years of professional experience

Work History

Collections Manager

IDFC First Bharat
Thriprayar
08.2024 - Current
  • Designed strategies for effective communication with delinquent accounts.
  • Managed collections process to ensure timely recovery of outstanding debts.
  • Resolved customer inquiries concerning account status and payment options.
  • Negotiated payment plans with at-risk customers to facilitate debt recovery.

Relationship Manager

IDFC First Bharat
Guruvayur
08.2022 - 10.2023
  • Guided clients in comprehending financial products and services provided by bank.
  • Monitored account activities to identify cross-selling opportunities for additional products.
  • Cultivated strong client relationships to enhance satisfaction and foster loyalty.

Cashier

Tony Agencies
Kattoor
09.2017 - 07.2022
  • Efficiently operated cash register to process diverse payment types including cash, check, and credit card.
  • Quickly processed customer payments while ensuring accurate change and receipt distribution.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about store's products and services.

Education

Advanced Diploma In Logistics

MES Asmabi College
Vemballur
08-2017

Plus Two,Commerce

VPMSNDPHSS
Kazhimbram
03-2015

Bachelor of Commerce -

Daya Vision
Perambra,Calicut

Skills

  • Strategic communication
  • Debt recovery management
  • Negotiation skills
  • Customer account resolution
  • Collection software expertise
  • Client relationship management
  • Problem solving
  • Time management
  • Excel proficiency
  • Collections tracking

Timeline

Collections Manager

IDFC First Bharat
08.2024 - Current

Relationship Manager

IDFC First Bharat
08.2022 - 10.2023

Cashier

Tony Agencies
09.2017 - 07.2022

Advanced Diploma In Logistics

MES Asmabi College

Plus Two,Commerce

VPMSNDPHSS

Bachelor of Commerce -

Daya Vision
KRISHNARAJ T B