Kristin Bohannon
Greenfield
Summary
Seasoned Client Services Manager with proven expertise in managing client relationships, resolving customer issues and implementing service improvement strategies. Strengths include strategic planning, team leadership, and cross-functional collaboration. Have made significant impact by successfully enhancing client satisfaction levels in previous roles.
Overview
6
6
years of professional experience
Work History
HR Client Services Manager
BCforward
Carmel
05.2024 - Current
- Partner with Ernst & Young to onboard/offboard C2C, 1099 and W2 employees.
- Ensure compliance during onboarding and offboarding.
- Set up detailed consultant profiles based on individual projects.
- Email weekly timesheet reminders to timesheet approvers and hiring managers.
- Review weekly timesheets for errors.
- Provide Ernst & Young with daily onboarding updates.
- Assist consultants with managing timekeeping dashboards in eRecruit.
- Work with the background check vendor, Edge, to process screens according to internal SLAs.
- Push through timesheets for California contractors on a weekly basis to satisfy state labor laws.
- Provide employee benefit information and walk through the enrollment process.
- Utilize the Fieldglass SAP platform to process work orders and revisions related to individual consultants.
- Manage pay increases and decreases for employees.
- Review SOWs and amendments for corrections prior to submitting them to the legal department for final review.
- Supervise project extensions and end dates.
Client Services Manager
Keter Environmental Services
Indianapolis
12.2022 - 10.2023
- Manage a client portfolio of 30+ properties to ensure that waste and recycling needs are met.
- Assist properties in driving sustainability initiatives.
- Manage contract negotiations and renewals.
- New client onboarding.
- Review property financials quarterly to determine if pricing should be reevaluated.
- Provide clients with reports to track waste output and diversion.
- Present quarterly business reviews.
- Maintain daily email communication with properties to address questions or concerns.
Account Manager
C.H. Robinson
Plainfield
01.2020 - 12.2022
- Manage the customer portfolio with an annual revenue of $17 million.
- Facilitate the onboarding of new customers.
- Analyze and review Wal-Mart's in-full and on-time data with accounts.
- Negotiate annual warehouse and transportation GRIs.
- Conduct business reviews.
- Monitor customer inventory levels.
- Communicate past-due account balances, and issue an on-hold warning after 60 days.
- Notify accounts of open-air charges related to inventory cuts made after Wal-Mart consolidation loads are planned.
Customer Relationship Analyst
Celadon Trucking
Indianapolis
11.2019 - 12.2019
- Monitor driver hours in correlation with booked loads.
- Schedule pickups and deliveries based on the shipper's and consignee's dock schedule.
- Maintain regular communication with accounts.
- Provide daily load updates.
- Solicit new business through warm leads.
Education
Bachelor of Science - Criminal Justice
Indiana Wesleyan University
05-2015
Associate of Arts - Psychology
University of Phoenix
05-2009
Skills
- Onboarding process
- Regulatory compliance
- Contract negotiation
- Timekeeping management
- Employee benefits administration
- Data analysis
References
References available upon request.
Timeline
HR Client Services Manager
BCforward
05.2024 - Current
Client Services Manager
Keter Environmental Services
12.2022 - 10.2023
Account Manager
C.H. Robinson
01.2020 - 12.2022
Customer Relationship Analyst
Celadon Trucking
11.2019 - 12.2019
Bachelor of Science - Criminal Justice
Indiana Wesleyan University
Associate of Arts - Psychology
University of Phoenix
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