Summary
Overview
Work History
Education
Skills
Certification
Personal Details
References
Timeline
Generic

Kshitij Rane

Mumbai

Summary

Dynamic and results-oriented professional with over 14 years of progressive experience in Production/Application Support.
Proven expertise in overseeing mission-critical systems, driving process improvements, and delivering high-quality support in fast-paced environments.
Adept at building and leading cross-functional teams, and aligning IT services with business objectives.
Recognized for innovative problem-solving, troubleshooting, stakeholder collaboration, and a strategic mindset to optimize system performance and customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Associate Vice President

Enfusion Systems
Mumbai
01.2023 - Current
  • Led a team of professionals in providing end-to-end trade support globally to ensure 24/7 system availability for critical business applications.
  • Diagnose and resolve complex technical issues escalated from L1 and L2 support, including in-depth analysis of existing processes and the underlying system landscape.
  • Act as a Subject Matter Expert (SME) for assigned applications, systems, or products, ensuring deep functional and technical understanding.
  • Demonstrate ownership by proactively initiating and driving L3-level tasks to completion.
  • Manage incident and problem tickets raised by stakeholders, ensuring timely resolution and clear communication throughout the lifecycle.
  • Participate in weekly deployment, disaster recovery (DR) drills, system upgrades, patching and other maintenance activities.
  • Maintain alignment with ITIL standards, ensuring robust Change and Release management practices.
  • Partner with cross-functional teams to provide technical insights and ensure alignment with business objectives.
  • Provide evidence, and take corrective or preventive actions to ensure regulatory compliance are meet during Audits.
  • Proficient in financial software and platforms (e.g., Bloomberg, FIX Protocol).
  • Handling Bloomberg, FactSet & Neovest Real Time Pricing issues.

Senior Associate

Enfusion Systems
Mumbai
05.2020 - 12.2022
  • Provide support and technical expertise for FIX (Financial Information eXchange) protocol-related queries within defined SLA.
  • Liaised with counterparties and clearing houses to resolve trade discrepancies promptly.
  • Working with Bloomberg, Neovest, Portware, Nyfix, and various other providers for staging and drop copy creation along with maintenance.
  • Participate in weekly production deployment activities.
  • Prepare and control the SOPs and knowledge base articles on Confluence.

Manager

TransUnion CIBIL
Mumbai
07.2013 - 05.2020
  • Directed end-to-end production support for critical systems, ensuring 99.9% uptime, and adherence to SLAs.
  • Managed a team of four engineers to monitor, troubleshoot, and resolve system issues in real time.
  • Collaborated with cross-functional teams, including development, operations, and infra teams, to streamline deployments and improve system reliability.
  • Providing MS SQL database support, which includes database backup, restoration, database refresh, database tuning, and performance monitoring. Configuring AlwaysOn, database log shipping, job schedulers, and import/export SSIS packages.
  • Prepare and manage the SOPs and knowledge base articles.
  • Face RBI / InfoSec audits: provide evidence, and take corrective or preventive actions to ensure regulatory compliance.

Database Administrator

Neterson Technologies
Mumbai
11.2012 - 07.2013
  • Provide database support for client site projects.
  • Daily monitoring database and application checklist.
  • Performing database refresh activity.
  • Database installation and migration/upgrade from MS SQL 2000 to 2005/2008.

Application Support Engineer

Aditya Birla Minacs
Mumbai
03.2010 - 11.2012
  • Provide Level 2/Level 3 support for enterprise applications, ensuring 99.9% uptime, and minimal disruption to end users.
  • Monitored ticket queues, prioritized incidents, and ensured adherence to SLA timelines.
  • Analyze, troubleshoot, and resolve application issues using SQL queries, log analysis, and debugging techniques.

Application Support Engineer

Netpro Consultancy
Mumbai
04.2008 - 11.2008
  • Provide Level 1 support for ICICI Bank enterprise applications, ensuring 99.9% uptime, and minimal disruption to end-users.
  • Handling the application EOD and EOM process.
  • Provide database support.

Education

Bachelor of Science - Chemistry

W A National College, (Mumbai University))
Mumbai
05-2006

Skills

  • Leadership: Team management, conflict resolution, and performance coaching
  • Problem Solving: Incident management, root cause analysis, and proactive issue resolution
  • Communication: Stakeholder management, reporting, and collaboration across departments
  • Technical Proficiency: Linux/Unix, Windows Server, IntelliJ, Bitbucket, GitHub, Jenkins, Jira, Zendesk, Confluence, CheckMK, Kibana, Grafana, Kettle, Shell Script, MySQL, MSSQL Server, Oracle, Docker, Tomcat

Certification

  • ITIL 4 Foundation
  • Oracle 9i (OCA & OCP)
  • MS SQL Server 2008 – Implementation and Maintenance (MCTS)

Personal Details

  • Date of Birth: 31st March 1986:
  • Marital Status: Married
  • Languages Known: English, Hindi & Marathi

References

References available upon request.

Timeline

Associate Vice President

Enfusion Systems
01.2023 - Current

Senior Associate

Enfusion Systems
05.2020 - 12.2022

Manager

TransUnion CIBIL
07.2013 - 05.2020

Database Administrator

Neterson Technologies
11.2012 - 07.2013

Application Support Engineer

Aditya Birla Minacs
03.2010 - 11.2012

Application Support Engineer

Netpro Consultancy
04.2008 - 11.2008

Bachelor of Science - Chemistry

W A National College, (Mumbai University))

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