Kuldeep Singh
Chennai
Summary
Results-driven Team Manager with over 14 of experience in the BFSI sector, specializing in team leadership, operations management, and process optimization. Proven track record of enhancing team performance, streamlining workflows, and achieving key business objectives. Adept at onboarding, mentoring, and appraising team members to foster a culture of continuous improvement and excellence. Skilled in managing cross-functional teams, ensuring compliance with industry regulations, and delivering superior customer service. Recognized for strategic thinking, strong interpersonal skills, and the ability to drive operational success in a dynamic environment.
Overview
14
14
years of professional experience
Work History
Assistant Manager Operations
TCS
01.2020 - Current
- Client: Bank of Montreal
- Lead and manage a team of Commercial Lending process (Mortgage, Collateral release, Payouts, Payments, Account Conversation, Statements, Loan IQ, Reversals, Compliance etc.) operations team, ensuring seamless day-to-day functioning of banking and financial services.
- Spearheaded capacity planning and KPI management, ensuring timely daily MIS and accurate volume forecasting.
- Complete employee performance reviews, train and develop team members, maintain quality standards, Manage employees, set goals for team members, delegate tasks, shaping the work environment, setting strategy etc
- Utilize French language skills to facilitate communication with French-speaking clients and partners, enhancing client relationships and satisfaction
- Providing feedback sensitively and in a timely manner and communicating clearly so that everyone knows exactly what they should be doing
- Informed the project board on emerging issues related to business and financial operations as part of my stakeholder management role
- Provide daily feedback to team on key performance indicators including quality, attendance, and average handle time of fielded calls.
- Conducted regular performance reviews for team members, aligning individual goals with organizational objectives.
- Administrating recognition and rewards programs in order to motivate and build team morale
Quality Checker (Asst. Manager), French Business Process
HSBC
01.2012 - Current
- Comprehensive Management & maintenance of various types of business accounts of HSBC
- Issuance of power of attorney to the designated officers in compliance with the client's instructions
- Member of migration team for CRS and Tiers and active member of HSBC's Address, Tiers and CRS Teams FCC, KYC, CDD and FATCA
- Perform as a Subject Matter Expert and Advisor on regulatory compliance IT solutions entailing implementations
- End to end management of client KYC/CDD process including liaison across the business, compliance and operations
- Preparation of monthly Management Information System (MIS) Reports for the departmental activities
- Assignment of tasks to the team members and verification of the work done on a daily basis to keep the onshore teams updated about the progress
- Interaction and communication in French language with onshore team regarding issues such as daily report and process updates
French Associate
247 Customers PVT LTD
01.2011 - Current
- Handling and Monitoring of sales calls with follow up on the client's requirements
- Resolutions and Clarifications on doubts and queries related to the business
- Handling operations for the Bank of America for issuance and insurance on credits cards
Education
DELF B2 LEVEL - undefined
French B1 DELF Certificate -
Ministry of Education, Government of FRANCE
MBA - Banking in Finance & Finance
NMIMS
Mumbai07.2024
Bachelor of Science -
Rajasthan University
Jaipur04.2009
Skills
- Team Management
- French Language Expert
- Loan IQ
- Customer Service
- KYC / CDD / AML
- Commercial / Business Lending
- Six Sigma Green Belt Certified
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Hobbies and Interests
Gardening: passionate about gardening, which allows me to cultivate patience, attention to detail, and a nurturing attitude., Tree Planting: Passionate Environmentalist: Actively involved in tree planting initiatives.
Timeline
Assistant Manager Operations
TCS
01.2020 - Current
Quality Checker (Asst. Manager), French Business Process
HSBC
01.2012 - Current
French Associate
247 Customers PVT LTD
01.2011 - Current
DELF B2 LEVEL - undefined
French B1 DELF Certificate -
Ministry of Education, Government of FRANCE
MBA - Banking in Finance & Finance
NMIMS
Bachelor of Science -
Rajasthan University
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