Kuldeep Tiwari
Jaipur
Summary
With a background in Electronics & Communication Engineering and a strong understanding of electronic systems and communication protocols, I am passionate about my role as a Techno Commercial Lead. I am dedicated to delivering high-impact technical presentations and tailored solutions that enhance customer engagement and drive sales conversions. With a proven track record of analyzing customer needs, creating sales proposals, and ensuring customer satisfaction, I excel in product demonstrations, addressing inquiries, and offering valuable insights to enhance product performance and competitive edge.
I am enthusiastic about embarking on a career in Smart Electrical Solutions, Networking Solutions, Security Solutions, and Building Management Solutions. I am dedicated to leveraging technology to elevate the quality of luxury living and contribute to societal progress. The potential in this field excites me, and I am prepared to drive positive change through cutting-edge technological solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Hogar Controls India
08.2020 - Current
- Develop a systematic approach to assess leads based on criteria such as budget, authority, need, and timeline (BANT) to prioritize follow-up efforts effectively.
- Implement a structured sales process that incorporates consultative selling techniques to address client pain points and enhance the likelihood of conversion.
- Establish a mentorship framework for the Sales Engineer, including regular training sessions focused on lead nurturing and conversion tactics.
- Utilize the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) criteria to set performance goals, enhancing accountability and tracking.
- Develop a client engagement plan outlining periodic check-ins and personalized outreach to strengthen relationships and foster loyalty.
- Implement a dashboard to visualize key sales metrics, enabling real-time monitoring and proactive adjustments to sales strategies.
- Regularly review and enhance the CRM system to ensure that it remains an effective tool for tracking sales activities and managing customer relationships.
Senior Technical Support Engineer
OSUM Solutions
05.2019 - 07.2020
- Facilitate collaborative discussions with channel partners to identify solution requirements and technical feasibility.
- Conduct microanalysis to empower partners with tailored information and tools for project execution.
- Develop detailed Bills of Quantities (BOQ) based on provided drawings, ensuring accuracy and feasibility.
- Review dealer-prepared BOQs to optimize solutions in collaboration with the assigned team.
- Implement streamlined inventory management processes to ensure availability of required resources for project execution.
- Coordinate effectively among channel partners, clients, and internal teams to ensure timely and flawless project delivery.
- Manage customer support through a structured portal to gather feedback and inform product improvements and training for channel partners.
- Maintain proactive communication with clients to address issues and gather feedback on installed systems, strengthening client relationships.
Technical Support Manager
ELKO EP India
01.2018 - 03.2019
- Implement a project tracking system for delegating tasks effectively and monitoring progress towards team objectives and sales targets.
- Establish a rapid response protocol for addressing customer complaints to enhance satisfaction and foster loyalty.
- Standardize administrative processes for invoice management, order processing, and inventory tracking to streamline operations.
- Conduct annual reviews of external service provider contracts to ensure competitive pricing and optimal service levels, driving profitability.
- Develop engaging training materials highlighting product benefits for the sales team to enhance their effectiveness in client interactions.
- Organize regular product training sessions for clients, dealers, and service technicians to improve product knowledge and service quality.
Home Automation Engineer & BD
Apostle Automation India Pvt Ltd
08.2015 - 12.2017
- Conduct comprehensive meetings with clients and architects to precisely identify and document requirements for advanced automation systems.
- Oversee and execute all electrical installations, commissioning, and programming tasks directly on site to maintain project integrity and quality.
- Successfully integrate home automation and AV systems utilizing respective processors to create seamless user experiences.
- Lead the development and execution phases of multiple automation projects, ensuring alignment with industry standards and client requirements.
Education
Bachelor’s of Engineering - Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
Lucknow06.2015
Skills
- Presales Technical Support
- Post-Sales Support
- Technical Sales Consulting
- Relationship Development
- Analytical Skills
- Team Management
Certification
MikroTik Certified Network Associate Training - 19/04/2024 to 23/04/2024
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Gujarati
Upper intermediate (B2)
Timeline
Team Lead
Hogar Controls India
08.2020 - Current
Senior Technical Support Engineer
OSUM Solutions
05.2019 - 07.2020
Technical Support Manager
ELKO EP India
01.2018 - 03.2019
Home Automation Engineer & BD
Apostle Automation India Pvt Ltd
08.2015 - 12.2017
Bachelor’s of Engineering - Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
MikroTik Certified Network Associate Training - 19/04/2024 to 23/04/2024
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