Kuldeep Tiwari
Jaipur
Summary
With a background in Electronics & Communication Engineering and a strong understanding of electronic systems and communication protocols, I am passionate about my role as a Techno Commercial Lead. I am dedicated to delivering high-impact technical presentations and tailored solutions that enhance customer engagement and drive sales conversions. With a proven track record of analyzing customer needs, creating sales proposals, and ensuring customer satisfaction, I excel in product demonstrations, addressing inquiries, and offering valuable insights to enhance product performance and competitive edge.
I am enthusiastic about embarking on a career in Smart Electrical Solutions, Networking Solutions, Security Solutions, and Building Management Solutions. I am dedicated to leveraging technology to elevate the quality of luxury living and contribute to societal progress. The potential in this field excites me, and I am prepared to drive positive change through cutting-edge technological solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Hogar Controls India
Jaipur, Rajasthan (Remote)
08.2020 - Current
- Develop a systematic approach to assess leads based on criteria such as budget, authority, need, and timeline (BANT) to prioritize follow-up efforts effectively.
- Implement a structured sales process that incorporates consultative selling techniques to address client pain points and enhance the likelihood of conversion.
- Establish a mentorship framework for the Sales Engineer, including regular training sessions focused on lead nurturing and conversion tactics.
- Utilize the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) criteria to set performance goals, enhancing accountability and tracking.
- Develop a client engagement plan outlining periodic check-ins and personalized outreach to strengthen relationships and foster loyalty.
- Implement a dashboard to visualize key sales metrics, enabling real-time monitoring and proactive adjustments to sales strategies.
- Regularly review and enhance the CRM system to ensure that it remains an effective tool for tracking sales activities and managing customer relationships.
Senior Technical Support Engineer
OSUM Solutions
New Delhi, India
05.2019 - 07.2020
- Facilitate collaborative discussions with channel partners to identify solution requirements and technical feasibility.
- Conduct microanalysis to empower partners with tailored information and tools for project execution.
- Develop detailed Bills of Quantities (BOQ) based on provided drawings, ensuring accuracy and feasibility.
- Review dealer-prepared BOQs to optimize solutions in collaboration with the assigned team.
- Implement streamlined inventory management processes to ensure availability of required resources for project execution.
- Coordinate effectively among channel partners, clients, and internal teams to ensure timely and flawless project delivery.
- Manage customer support through a structured portal to gather feedback and inform product improvements and training for channel partners.
- Maintain proactive communication with clients to address issues and gather feedback on installed systems, strengthening client relationships.
Technical Support Manager
ELKO EP India
Ahmedabad, India
01.2018 - 03.2019
- Implement a project tracking system for delegating tasks effectively and monitoring progress towards team objectives and sales targets.
- Establish a rapid response protocol for addressing customer complaints to enhance satisfaction and foster loyalty.
- Standardize administrative processes for invoice management, order processing, and inventory tracking to streamline operations.
- Conduct annual reviews of external service provider contracts to ensure competitive pricing and optimal service levels, driving profitability.
- Develop engaging training materials highlighting product benefits for the sales team to enhance their effectiveness in client interactions.
- Organize regular product training sessions for clients, dealers, and service technicians to improve product knowledge and service quality.
Home Automation Engineer & BD
Apostle Automation India Pvt Ltd
Lucknow, India
08.2015 - 12.2017
- Conduct comprehensive meetings with clients and architects to precisely identify and document requirements for advanced automation systems.
- Oversee and execute all electrical installations, commissioning, and programming tasks directly on site to maintain project integrity and quality.
- Successfully integrate home automation and AV systems utilizing respective processors to create seamless user experiences.
- Lead the development and execution phases of multiple automation projects, ensuring alignment with industry standards and client requirements.
Education
Bachelor’s of Engineering - Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
Lucknow06.2015
Skills
- Presales Technical Support
- Post-Sales Support
- Technical Sales Consulting
- Relationship Development
- Analytical Skills
- Team Management
Certification
MikroTik Certified Network Associate Training - 19/04/2024 to 23/04/2024
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Gujarati
Upper intermediate (B2)
Timeline
Team Lead
Hogar Controls India
08.2020 - Current
Senior Technical Support Engineer
OSUM Solutions
05.2019 - 07.2020
Technical Support Manager
ELKO EP India
01.2018 - 03.2019
Home Automation Engineer & BD
Apostle Automation India Pvt Ltd
08.2015 - 12.2017
Bachelor’s of Engineering - Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)