Mahender Kumar
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Generation Executive
Hogar Controls India Private Limited
08.2023 - Current
- Serve as a representative for the business, promoting both the center and its products.
- Maximized lead generation through effective provided database.
- utilization of company databases.
- Demonstrated proactive approach in identifying opportunities for new business and addressing telephone queries.
- Provided assistance to various departments as needed.
- Utilized ZOHO CRM to create dynamic dashboards and generate accurate reports according to management needs.
- Assisted the sales team by offering potential leads and essential reports.
- Collaborated with sales staff through weekly meetings to identify areas for improvement and maximize sales.
Academic Counsellor
GUS Education
04.2022 - 04.2023
- Working on right leads to identifying student's requirements/interests
- Converting leads into applications by managing leads and providing on-going support and communication to prospective students
- Understanding of sales cycles including prospecting, communicating and ability to sell based on value, not price
- Displaying importance of inputs designed to achieve sales-related targets
- Provided assistance to various departments as needed.
- Ensure to get leads by mapping and campaignin.
- Working with prospective students, applicants and their families to provide high quality advice on college admission requirements, academic programs and college life.
Process Associate
Genpact
03.2021 - 02.2022
- Responsible for dealing with Axis Priority Saving Account and Current Account holders
- Solving Axis priority savings and current account related issues by using Saksham 360 application
- Responsible for providing excellent customer service on calls using Avaya platform
- Raised service requests for the retail banking account opening, closing, fixed deposits, investments, debit card services and account freeze related queries
- Responsible for coordinating with Area Relationship Manager for confirming the customer details.
Banking Customer Executive
TELEPERFORMANCE
04.2018 - 12.2019
- Actively working to achieve and exceed individual and group sales goals set by Store Management Team
- Contributing to team efforts by accomplishing related results as needed
- Resolved the customer issues related to personal loans
- Responsible for interacting with the customers for the upgrade of running loans and providing efficient offers as fresh personal loans
- Build sustainable relationships through open and interactive communication
- Responsible for providing excellent customer satisfaction services in calls and resolving every customer loan query
- Accepts customer request through website and provide personal loans as per their customer profile and eligibility.
Education
Bachelor of Information Technology -
Malla Reddy Group of Institutions
04.2015
Intermediate -
Narayana Junior College
04.2011
Skills
- Zoho CRM
- Power BI Workshop Certification
- Saksham 360
- Oracle CRM
- Microsoft Office
Certification
- Test Engineer - Selenium & Manual
- Certified Trainer - Sales Executive - Saffron Global
Timeline
Lead Generation Executive
Hogar Controls India Private Limited
08.2023 - Current
Academic Counsellor
GUS Education
04.2022 - 04.2023
Process Associate
Genpact
03.2021 - 02.2022
Banking Customer Executive
TELEPERFORMANCE
04.2018 - 12.2019
Bachelor of Information Technology -
Malla Reddy Group of Institutions
Intermediate -
Narayana Junior College
- Test Engineer - Selenium & Manual
- Certified Trainer - Sales Executive - Saffron Global
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