Mahender Kumar
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Generation Executive
Hogar Controls India Private Limited
2023.08 - Current
- Serve as a representative for the business, promoting both the center and its products.
- Maximized lead generation through effective provided database.
- utilization of company databases.
- Demonstrated proactive approach in identifying opportunities for new business and addressing telephone queries.
- Provided assistance to various departments as needed.
- Utilized ZOHO CRM to create dynamic dashboards and generate accurate reports according to management needs.
- Assisted the sales team by offering potential leads and essential reports.
- Collaborated with sales staff through weekly meetings to identify areas for improvement and maximize sales.
Academic Counsellor
GUS Education
2022.04 - 2023.04
- Working on right leads to identifying student's requirements/interests
- Converting leads into applications by managing leads and providing on-going support and communication to prospective students
- Understanding of sales cycles including prospecting, communicating and ability to sell based on value, not price
- Displaying importance of inputs designed to achieve sales-related targets
- Provided assistance to various departments as needed.
- Ensure to get leads by mapping and campaignin.
- Working with prospective students, applicants and their families to provide high quality advice on college admission requirements, academic programs and college life.
Process Associate
Genpact
2021.03 - 2022.02
- Responsible for dealing with Axis Priority Saving Account and Current Account holders
- Solving Axis priority savings and current account related issues by using Saksham 360 application
- Responsible for providing excellent customer service on calls using Avaya platform
- Raised service requests for the retail banking account opening, closing, fixed deposits, investments, debit card services and account freeze related queries
- Responsible for coordinating with Area Relationship Manager for confirming the customer details.
Banking Customer Executive
TELEPERFORMANCE
2018.04 - 2019.12
- Actively working to achieve and exceed individual and group sales goals set by Store Management Team
- Contributing to team efforts by accomplishing related results as needed
- Resolved the customer issues related to personal loans
- Responsible for interacting with the customers for the upgrade of running loans and providing efficient offers as fresh personal loans
- Build sustainable relationships through open and interactive communication
- Responsible for providing excellent customer satisfaction services in calls and resolving every customer loan query
- Accepts customer request through website and provide personal loans as per their customer profile and eligibility.
Education
Bachelor of Information Technology -
Malla Reddy Group of Institutions
04.2015
Intermediate -
Narayana Junior College
04.2011
Skills
- Zoho CRM
- Power BI Workshop Certification.
- Saksham 360
- Oracle CRM
- Microsoft Office
Certification
- Test Engineer - Selenium & Manual
- Certified Trainer - Sales Executive - Saffron Global
Timeline
Lead Generation Executive
Hogar Controls India Private Limited
2023.08 - Current
Academic Counsellor
GUS Education
2022.04 - 2023.04
Process Associate
Genpact
2021.03 - 2022.02
Banking Customer Executive
TELEPERFORMANCE
2018.04 - 2019.12
Bachelor of Information Technology -
Malla Reddy Group of Institutions
Intermediate -
Narayana Junior College
- Test Engineer - Selenium & Manual
- Certified Trainer - Sales Executive - Saffron Global
Similar Profiles
Kuldeep TiwariKuldeep Tiwari
Team Lead at Hogar Controls IndiaTeam Lead at Hogar Controls India
ARABINDA JOSHIARABINDA JOSHI
Operations Manager at Hogar Controls India Pvt. LtdOperations Manager at Hogar Controls India Pvt. Ltd
SUDESH SHETTYSUDESH SHETTY
Senior Engineer After Market at Rotork Controls India Private LimitedSenior Engineer After Market at Rotork Controls India Private Limited