Abhishek Hatwar
Bengaluru
Summary
Accomplished Senior Program Advisor with a proven track record at Knowledgehut upGrad, adept in Strategic Account Management. Excelled in fostering client relationships, driving revenue growth, and executing sales strategies. Demonstrated expertise in negotiation and escalation management, ensuring client satisfaction, operations and retention.
Overview
4
4
years of professional experience
Work History
Senior Program Advisor
Knowledgehut upGrad
Bengaluru
03.2023 - Current
- Manage a portfolio of key client accounts, ensuring high levels of client satisfaction, and retention.
- Serve as the lead point of contact for all customer account management matters, identifying new business opportunities.
- Developing and implementing new sales strategies to grow the business. Identify client needs and suggest appropriate products/services.
- Build and maintain strong, long-lasting client relationships. Collaborate with internal teams, including Operations, marketing, and product development, to deliver integrated solutions that meet client objectives.
- Negotiate contracts and agreements, ensuring terms are favorable and align with company goals.
- Maintaining and updating sales and business development reports, and assisting with challenging client requests or issue escalations as needed.
Senior Academic Counselor
Great Learning
Bengaluru
12.2022 - 02.2023
- Engaged in upselling products like IIT Roorkee courses, i.e., Full Stack Software Developer Course, within a team of three individuals bringing in $8,000 USD inidiviually.
Inside Sales Manager (Learning Consultant)
Simplilearn
Bengaluru
08.2021 - 09.2022
- Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage the sales cycle to close new business in all service categories offered.
- Possess in-depth product knowledge, and be able to conduct demos and relay objection handling.
- Build and maintain strong relationships with key clients, addressing their needs, and ensuring a high level of customer satisfaction.
Education
B.Tech - Computer Science & Engineering
LOVELY PROFESSIONAL UNIVERSITY
Jalandhar01.2021
Skills
- C programming
- HTML
- CSS
- JAVA
- JavaScript
- PHP
- Time management
- Escalation Management
- Revenue generation
- Strategic Account Management
- Business Development
- Negotiation
- Data analysis
- Advance Excel
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Senior Program Advisor
Knowledgehut upGrad
03.2023 - Current
Senior Academic Counselor
Great Learning
12.2022 - 02.2023
Inside Sales Manager (Learning Consultant)
Simplilearn
08.2021 - 09.2022
B.Tech - Computer Science & Engineering
LOVELY PROFESSIONAL UNIVERSITY
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