KUMAR N V
CHENNAI
Summary
Dynamic Senior Executive with proven expertise in customer relationship management at TeamLease Services Limited. Skilled in claims processing and process improvement, I excel at enhancing client satisfaction and retention. Adept at resolving complex issues, I leverage strong problem-solving abilities to drive operational excellence and foster lasting client relationships.
Overview
8
8
years of professional experience
Work History
Senior Executive
TeamLease services Limited
Chennai
05.2021 - Current
- Debuted by ICICI Lombard Insurance for corporate clients handling as CRM.
- Examined claims, records, and procedures to grant approval of coverage.
- Identified opportunities for process improvements based on customer feedback.
- Addressed and escalated complex customer issues to management when necessary.
- Conducted policy reviews and renewals, ensuring customer satisfaction, and retention.
- Responded promptly to emails and phone calls from customers seeking assistance.
Sales Executive
QUESS CORPORATION LIMITED
Chennai
04.2020 - 04.2021
- Debuted by AXIS Bank for POS machine sales.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Directed and coordinated products, services, and sales activities.
- Assessed customer needs and educated customers on product functionality and features.
Sales Executive
HDB FINANCIAL SERVICES
Chennai
03.2018 - 03.2020
- Deputed by HDFC Bank for POS machine sales.
- Used cold calling and networking to sell products and services.
- Monitored customer feedback related to bank services and addressed any issues or complaints quickly.
- Developed and maintained relationships with customers, and assisted in generating sales opportunities.
- Managed the development of additional pricing and profitability analytics to bring value-added insight to the organization.
Junior Executive
SEA CONSORTIUM
Chennai
08.2017 - 02.2018
- Our role was to collect the information about ships' designation, route, and time of arrival and departure in port.
- Make the schedule for import and export at that port.
- Upload the data on the website. so that the client will make a slot for their container.
Education
Bachelor of Computer Applications -
St. Thomas College of Arts & Science
Chennai03-2017
Skills
- Customer relationship management
- Claims processing
- Policy administration
- Team leadership
- Client engagement
- Problem solving
Languages
Telugu
First Language
Tamil
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
HOBBIES
- Listening to music
- Playing games
Timeline
Senior Executive
TeamLease services Limited
05.2021 - Current
Sales Executive
QUESS CORPORATION LIMITED
04.2020 - 04.2021
Sales Executive
HDB FINANCIAL SERVICES
03.2018 - 03.2020
Junior Executive
SEA CONSORTIUM
08.2017 - 02.2018
Bachelor of Computer Applications -
St. Thomas College of Arts & Science
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