Kumar Nikhil
Ranchi
Summary
Results-driven Assistant Manager with over 11 years of experience in project management and stakeholder coordination. Led onboarding of 3,000 Aadhaar Kits and achieved 90% device installation in BharatNet. Focused on audit compliance and team training, while establishing clear guidelines and policies to enhance service delivery and drive organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
UIDAI Regional Office
Ranchi
07.2023 - Current
- Supervise Aadhaar operators and Enrollment Agencies (EA) for process accuracy and protocol adherence
- Onboarded 2 new registrars: Jharkhand Rajya Gramin Bank and Panchayati Raj Department, Government of Jharkhand, enhancing enrollment capacity
- Organized and managed critical Aadhaar initiatives including PVTG Camps, Home Enrollment drives, and Mandatory Biometric Update (MBU) Camps for children to enhance service delivery
- Monitor Aadhaar registrars to ensure compliance with UIDAI guidelines and operational standards
- Liaison with key stakeholders, registrars, government departments, and reporting officers for smooth project execution
- Ensured resolution of urgent operational and field-level issues related to special enrollment campaigns and service accessibility
- Conducted audits including NSEIT Centre Audits, Aadhaar Seva Kendra Audits, Bank-operated Aadhaar Centre Audits, and surprise inspections to ensure compliance with UIDAI standards
- Performed compliance verification, operational reviews, and issue resolution through regular field inspections and audit reporting
- Manage E-Office operations including file movement, official correspondence, approvals, document processing, and workflow coordination as per government office procedures
- Plan and conduct weekly training sessions for staff and operators on UIDAI updates and procedures
- Update UIDAI portals regularly and ensure timely reporting to officers on daily activities
- Maintain effective communication with reporting officers regarding project progress, issues, and achievements
Assistant Manager
CSC SPV
Ranchi
07.2016 - 07.2023
- Led BharatNet project operations and achieved 90% device installation completion within the defined project timeline, ensuring smooth coordination and execution across multiple locations.
- Received appreciation from Bharat Broadband Network Limited (BBNL) CGM for outstanding performance and timely delivery during BharatNet project execution.
- Successfully onboarded and deployed 3,000 Aadhaar Kits within a limited timeline through effective project planning, coordination, and operational management.
- Managed UIDAI project operations including documentation management, credential creation, technical support, training coordination, stakeholder liaison, and daily MIS reporting to ensure operational efficiency and compliance.
- Coordinated with stakeholders, vendors, government departments, and operational teams for smooth implementation of Aadhaar and e-Governance projects across Jharkhand.
- Monitored Aadhaar Seva Kendra (ASK) Centres across Jharkhand for Aadhaar enrollment and update activities, ensuring service quality and adherence to operational guidelines.
- Provided technical support and operational assistance for voter card thermal printers and maintained MIS reporting for voter card printing operations across Jharkhand.
- Supported implementation of the Ujala Scheme involving EESL LED bulb and fan distribution, contributing towards target achievement and field-level coordination.
- Worked as State-Level SPOC for Financial Inclusion (FI) operations for Jharkhand Rajya Gramin Bank, handling new code generation processes, operational coordination, and issue resolution.
- Managed daily liaison with state-level banking officials and coordinated with 24 district-level managers for resolving operational issues, communication updates, and FI-related activities.
- Served as State SPOC for Digipay operations across Jharkhand, managing coordination and operational support for approximately 25,000 VLEs.
- Monitored and supported around 13,000 active Digipay VLEs by resolving operational issues, coordinating escalations, and ensuring uninterrupted service delivery across districts.Led BharatNet project operations and achieved 90% device installation completion within the defined project timeline
- Received appreciation from CGM, BBNL for outstanding performance and timely project delivery in BharatNet execution
- Successfully onboarded 3,000 Aadhaar Kits within a limited timeline as per project planning and execution strategy
- Managed UIDAI project operations, overseeing documentation, credential creation, technical support, training, stakeholder liaison, and daily MIS reporting to ensure project alignment and efficiency
- Coordinated with stakeholders, vendors, government departments, and operational teams to facilitate effective project implementation and address any challenges
- Monitored all ASK Centres across Jharkhand for Aadhaar generation and update activities
- Provided technical support for voter card thermal printers, ensuring operational readiness and maintaining accurate MIS for voter card printing operations in Jharkhand
- Supported Ujala Scheme implementation involving EESL bulb and fan distribution and target achievement
- FI- Financial Inclusion (Looking for Jharkhand Rajya Gramin Bank)For new code generation in which laison required at state level and daily basis issue resolution and looking for 24 district level managers regarding various issues and updates recived by bank.
Technical Support Engineer
IDAC Solutions Pvt. Ltd.
Ranchi
09.2014 - 05.2016
- Diagnosed and resolved client issues related to software, hardware, and printer functionality
- Resolved escalated software and hardware support calls to enhance client satisfaction
- Maintained and troubleshot Smart Card Printers, ensuring optimal functionality of HID Fargo 1000 and 1250
- Delivered remote support using Terminal Services, Ammyy Admin, and TeamViewer
- Managed physical devices, printers, and printer components for smooth operational support
- Monitored printer operations for Aadhaar and EPIC card printing across Jharkhand to ensure seamless service delivery
- Maintained databases for printing operations and issue resolution tracking
Education
MBA - Information Technology
Jaipur National University
01-2022
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
Bhopal01-2014
Intermediate - CBSE
Saraswati Shishu Vidya Mandir
Ranchi01-2009
Matriculation - CBSE
Cambrian Public School
Ranchi01-2007
Skills
- Project management
- Stakeholder coordination
- Project implementation strategies
- Compliance project management
- Audit compliance
- Documentation management
- Data management and reporting
- Service delivery
- Team coordination
- Government operations
- Microsoft Office Suite proficiency
- Software application management
- Network project coordination
- Process improvement
- Analytical problem solving
- Problem solving
- Employee development programs
- Office equipment management
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Certification
- Digital Personal Data Protection Act, 2023
Timeline
Assistant Manager
UIDAI Regional Office
07.2023 - Current
Assistant Manager
CSC SPV
07.2016 - 07.2023
Technical Support Engineer
IDAC Solutions Pvt. Ltd.
09.2014 - 05.2016
MBA - Information Technology
Jaipur National University
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
Intermediate - CBSE
Saraswati Shishu Vidya Mandir
Matriculation - CBSE
Cambrian Public School